Ardency is proudly owned by Keyton, a trusted leading owner and operator of retirement villages in Australia. With over 65 villages nationally, 15,000+ residents and 800+ passionate staff, Keyton is leading the way with heart, for a recent age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal:WeLead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Your Day on a Page:

Step into a leadership role where community, connection, and lifestyle come together seamlessly.

Nestled in a peaceful, leafy street of prestigious Elizabeth Bay, Trebartha is a curated collection of 56 elegantly appointed residences, offering a rare fusion of cosmopolitan vitality and refined, luxury living. Framed by panoramic views over Rushcutters Bay, this exclusive address brings together the comfort of home with the personalised touch of five-star service, in one of Sydney’s most coveted locations.

As Village Manager, you will play a pivotal role in shaping this welcoming community - leading with heart, driving operational excellence, and ensuring every resident feels truly at home.

Reporting to the Regional Operations Manager, your responsibilities will include:

Managing the day‑to‑day operations of the village and ensure smooth service delivery

Overseeing maintenance, contractors, and service providers to keep the village running efficiently

Fostering a warm, welcoming, and supportive environment for residents





Working collaboratively with the Residents Committee to support communication and village initiatives

Managing resident feedback, complaints, move‑ins, and exits to ensure a positive experience

Building strong customer relationships and maintain effective communication with residents

Leading financial processes including budgeting, expenditure control, and service fee setting

Conducting regular inspections, safety checks, and maintenance planning to ensure compliance and presentation standards

Monitoring and reporting village performance to senior leaders, ensuring regulatory compliance

Leading recruitment, performance management, development planning, and succession planning for village staff

Partnering with Sales and Marketing to maximise resale values and support occupancy goals.

Supporting prospective purchasers and assess suitability of potential residents

Ensuring compliance with EHS requirements and manage village health and safety risks

Planning and oversee a variety of social, lifestyle, and wellbeing activities for residents

Leading a passionate team committed to delivering an exceptional resident experience

About You:

Excellentpeople leadershipskills with the ability to lead, motivate, and develop teams

Strongfinancial acumen, with demonstrated experience inbudgetingandfinancial reporting, is highly desirable and would be a valuable asset in this role

Brings extensive experience incomplaint managementanddispute resolution, ensuring issues are resolved efficiently and professionally

Proven experience inasset management, ideally within property, facilities,



or retirement living

Experience in roles focused oncommunity connection and engagementwould be highly regarded

A proactive, solutions-focused mindset with a commitment to resident wellbeing

Experienced in operational management, with strong organisational, consultative and negotiation skills

Have excellent computer skills (confident with the use of Microsoft Office Suite and various online applications)

A people person with a genuine love for working with seniors

Compassionate, with a deep understanding of the unique needs of independent living seniors

Keyton Perks and Perks:

Competitive salary + Bonus scheme

Flexible working arrangements and supportive leadership

A supportive and friendly work environment

4x Wellbeing Days (one per quarter). That’s almost an additional week off on top of your annual leave!

Fitness Passport for you and your family

Be part of a forward-thinking team driving digital transformation

Work on high-impact projects that shape the future of our business

Collaborative culture with opportunities for growth and development

The successful candidate will also have or be willing to complete their First Aid, CPR Certificates and driver's licensewith own transport.

Ready to Join the Fun?

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining.

At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.

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📌 Village Manager (New South Wales)
🏢 Keyton
📍 New South Wales