Coldbuster Floor Heating - Frenchs Forest NSW

Lead People. Drive Performance. Build the Future.

Full Time

Coldbuster Floor Heating is Australia's leading specialist in electric underfloor heating, delivering premium heating solutions to homes and commercial projects across the country for nearly 30 years. We're a proudly Australian, family-owned business with a reputation built on quality, innovation and exceptional customer service.

As we continue to grow, we are seeking a highly motivated and experienced Operations Manager to lead operations, develop our people and help drive the next stage of our business. We wantan enthusiastic candidatelooking for a long-term career within a caring environment.

This is a genuine leadership role where you'll have the opportunity to influence culture, improve systems, mentor staff and make a real impact across the organisation.

About the Role

Reporting directly to the Managing Director, you will be responsible for the day-to-day management of operations, ensuring our customers receive exceptional service while maintaining high standards of quality, efficiency and compliance.

You’ll lead by example, coach and develop team members, monitor performance, implement improvements and ensure the business operates smoothly every day.

Key Responsibilities

Operational Leadership

- Lead the day-to-day operations of the business to ensure efficient and effective service delivery.
- Manage scheduling, workflow and resource allocation to maximise productivity.
- Ensure projects, installations and customer commitments are delivered on time and to company standards.
- Identify opportunities to improve systems, processes and operational efficiency.
- Monitor operational performance and implement continuous improvement initiatives.




- Support the Managing Director with strategic projects and business initiatives.
- Lead, motivate and coach a high-performing sales/operations team.
- Conduct regular one-on-one coaching sessions with team members.
- Complete probation, performance and annual performance reviews.
- Develop individual training plans and identify career development opportunities.
- Provide ongoing mentoring, support and constructive feedback.
- Foster a positive, cooperative and accountable workplace culture.
- Assist with recruitment, onboarding and induction of new employees.

Quality & Customer Experience

- Monitor customer interactions and operational quality to ensure exceptional service standards.
- Conduct regular quality assurance reviews and quality monitoring across the business.
- Identify trends, coaching opportunities and areas for improvement.
- Ensure customer issues are resolved professionally and promptly.
- Maintain and continually improve company procedures, SOPs and compliance documentation.

Business Performance

- Monitor operational KPIs and team performance.
- Manage labour resources and operational costs effectively.
- Ensure compliance with company policies, workplace health and safety requirements and industry standards.
- Build strong relationships with customers, suppliers and subcontractors.
- Be hands-on when required and willing to support the team wherever needed.

About You





- Previous experience in an Operations Manager or senior leadership role.
- Proven ability to coach, mentor and develop employees.
- Experience conducting probation, performance and annual performance reviews.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Outstanding organisational and time management abilities.
- Strong problem-solving and decision-making skills.
- A proactive approach with a continuous improvement mindset.
- Experience developing or improving business systems and processes.
- High attention to detail and a commitment to quality.
- Intermediate to advanced Microsoft Office skills.
- Experience using CRM and business management systems (desirable).
- Tertiary qualifications in Business, Management or a related discipline would be highly regarded.
- Experience within the construction, building services or property industries would be advantageous but is not essential.

Why Join Coldbuster?

- A supportive family-owned business with a fantastic team culture.
- A stable, long-term career opportunity.
- Genuine autonomy and the ability to make a difference.
- Ongoing professional development and leadership training.
- The opportunity to coach and develop a growing team.
- A modern workplace with a focus on innovation and continuous improvement.
- The chance to work with Australia's most respected brand in electric underfloor heating.

This position is the perfect opportunity to invest in your career while working with a supportive and energetic team. If you're an experienced leader who enjoys developing people, improving performance and delivering outstanding operational outcomes, we'd love to hear from you.

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📌 Operations Manager (Northern Beaches Council)
🏢 Coldbuster Floor Heating
📍 Northern Beaches Council