Are you a SHARP, SWITCHED-ON ADMINISTRATOR who is sick of CHASING people, working in CHAOS, or being treated like "just admin" and never actually heard?

If you rely on SYSTEMS not memory, triple-check everything before it goes out, and take pride in running a tight ship — this is the role you have been looking for.

ABOUT THE ROLE

You will be the FIRST VOICE our customers hear. You'll field inbound calls from our Google Ads, build instant rapport, and CONVERT enquiries into booked jobs — quoting call-out fees and locking in dates with confidence. You'll work hand-in-hand with our Operations Manager and field technicians to keep every job coordinated and running smoothly.

This is not a role for someone who wants to coast. It's for someone who wants to OWN their desk and be genuinely great at it.

WHAT YOU'LL DO

Answer inbound calls and convert enquiries into booked jobs — quote call-out fees, lock in dates confidently

Manage and respond to all emails — triple-check everything before sending

Create and manage jobs in Job Management software — accuracy is non-negotiable, no duplicates

Schedule and coordinate jobs between clients and technicians

Upload compliance documentation accurately and on time

Submit work order extensions ahead of deadlines

Monitor job progress and keep Job Management software updated in real time

Support invoicing — jobs processed within 24 hours

Raise issues proactively and bring your ideas to the Operations Manager

Maintain a daily task log

WHY THIS ROLE IS DIFFERENT

We run PROPER systems — job management, clear processes, and a team that actually talks to each other. You'll always know what's expected, you'll have full training, and your voice will be heard. No pen and paper, no guessing, no politics.





We're a growing residential and commercial electrical business based in Prestons NSW with a strong reputation and reliable workflow — and we're growing through 2026 and beyond. The right person joins us now and grows with us.

WHAT WE'RE LOOKING FOR

Experience in a service-based business — trades, construction, or facilities management preferred

A people person — calm, professional, and effective even in difficult situations

Ability to convert inbound enquiries into bookings over the phone

OBSESSIVE attention to detail — you triple-check before anything goes out

Highly organised — you rely on systems, not memory

Confident computer skills — you know how to properly STORE, ORGANISE and MAINTAIN digital files, and you look for ways to IMPROVE how a system runs

Fast, accurate typing

Strong with everyday software — you can create and read/edit Excel spreadsheets, Word documents, and Adobe PDFs (intermediate level minimum)

Comfortable using AI tools — you can confidently use and prompt ChatGPT and similar AI services to work smarter and faster

Quick learner — we use Ascora (full training provided)

Comfortable having constructive conversations with management and contributing ideas

Professional written communication

WHAT WE OFFER

Stable full time hours — Monday to Friday, 8:30am – 5:00pm, office-based in Prestons, NSW

Salary — based on experience, reviewed at 90 days

Paid training and full support to get you up to speed

A supportive team with NO office politics

Clear systems and processes — you'll always know what's expected

Your voice heard — we value input from our team

A real opportunity to GROW with the business

Be aware: our interview process runs across 3 PHASES — we test properly because this role matters. So only apply if you're prepared to bring 100%.

Applications close 31/07/26.

#J-18808-Ljbffr

📌 Administrator | Office Coordinator (New South Wales)
🏢 Auslec Electrical Services
📍 New South Wales