We are seeking motivated APS4 Case Officers to join a high-performing Federal Government team in Brisbane.

This is an excellent opportunity to contribute to an important government service while working in a fast-paced, process-driven environment.

We are seeking motivated APS4 Case Officers to join a high-performing Federal Government team in Brisbane.

This is an excellent opportunity to contribute to an important government service while working in a fast-paced, process-driven environment.

About the Role

As an APS4 Case Officer, you will be responsible for assessing and processing applications in accordance with established legislation, policies and procedures. You will work as part of a collaborative team, ensuring accuracy, efficiency and excellent customer service.

Key Responsibilities

- Process applications and supporting documentation accurately and efficiently.
- Identify errors, omissions and inconsistencies within documentation.
- Apply legislation, policies and procedures to support sound decision-making.
- Provide high-quality customer service via face-to-face, phone and written communication.
- Manage sensitive personal information with professionalism and confidentiality.
- Respond to customer enquiries, including complex and time-sensitive matters.
- Maintain accurate records and meet productivity and quality targets.

About You





We're looking for candidates who can demonstrate:

- Strong customer service experience.
- Exceptional attention to detail and accuracy.
- The ability to follow established processes, policies and procedures.
- Strong organisational and time management skills.
- Confidence working in a high-volume operational environment.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office and the ability to quickly learn new systems.
- The ability to prioritise work and adapt to changing business needs.

Essential Requirements

- Must be an Australian Citizen.
- A current Baseline Security Clearance is highly desirable (preferred), or the ability to obtain and maintain one.

What's on Offer

- APS4 equivalent opportunity within the Federal Government.
- Brisbane CBD location.
- Supportive and collaborative team environment.
- Opportunity to develop valuable government experience.
- Full time hours, Monday to Friday.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.

We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

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📌 Case Officer | Brisbane QLD
🏢 Programmed GO
📍 Brisbane