Leidos Australia is a leading provider of IT and airborne solutions that protect and advance the Australian way of life. We are seeking a Service Level Manager to support our shared‑resource model and deliver high‑quality IT service management in accordance with ITIL 4 and SIAM practices.

Key Responsibilities

- Oversee day‑to‑day service delivery against SLAs, including ticket reviews, reporting and governance participation.
- Coordinate and represent teams across SIAM governance forums and facilitate internal practice meetings.
- Maintain and embed Practice Execution Playbooks aligned to customer policies and operational workflows.
- Partner with SMEs to enhance dashboards, reporting, tooling capability, and data quality.
- Foster strong stakeholder engagement across technical teams, vendors, and customers within a multi‑vendor SIAM environment.

Qualifications

- 5+ years of experience in ITSM or service governance within SIAM environments.
- Robust knowledge of ITIL practices, with ITIL 4 Foundation certification (advanced certifications desirable).
- Skilled in stakeholder engagement, facilitation and communication across complex environments.
- Experience developing playbooks, SOPs, reporting and ServiceNow dashboards.




- Highly organised, proactive and focused on continuous improvement, automation and data quality.
- Australian citizen and eligible for a baseline level security clearance.

Benefits

Benefits include competitive compensation, health and wellness programs, income protection, paid leave and retirement plans.

Equal Employment Opportunity

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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📌 ITSM Specialist - Service Level Manager (Melbourne)
🏢 Leidos
📍 Melbourne