We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.
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ABOUT THE ROLE
This position is responsible to effectively and efficiently respond to day-to-day enquiries from our Novated Clients (employers), liaising with internal and external stakeholders and maintain client information to meet the client's expectations and deliver on our operational and strategic objectives. This role supports and works closely with the Customer Relationship Management team.
TASKS AND RESPONSIBILITIES
- Thoroughly and efficiently respond to our novated client's phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry.
- Maintain excellent systems notes that are accurate, complete and timely. Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure.
- Ability to retain a high level of technical information to respond accurately to complex customer enquiries including answering questions relating to Fringe Benefits Tax (FBT).
- Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer.
- Take ownership of personal development and customer service core competencies.
- Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels.
SKILLS AND EXPERIENCE
- Ability to build and maintain internal and external relationships with key stakeholders.
- Superior communication skills, both written and verbal, ability to communicate at all levels.
- Ability to resolve problems through to complete resolution in a timely, effective manner.
- Strong organisational and prioritisation skills.
- Sound computer skills including Intermediate MS Office.
- High level of numeracy aptitude, attention to detail and ability to understand complex finance/taxation concepts.
What's next...
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.
We are a proud equal opportunity employer.
Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date.
As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
Aboriginal and Torres Strait Islander candidatesare encouraged to apply.
Additional information
- Build on a career in client relationships
- Great Benefits on offer - both monetary & non-monetary employee perks
- Mental Wellbeing & Purpose: Up to 4 Wellness days + 2 Volunteer days each year