Service Manager (Licensed Electricians Welcome)

Our client is an innovative Australian renewable energy manufacturer seeking a Service Manager to lead their national aftersales service function.

This role is ideal for someone technically minded with an electrical background who enjoys building solid customer relationships, leading service operations, and working closely with engineering, production and sales teams.

About the Role

You'll lead the national aftersales service function, ensuring exceptional customer support while overseeing warranty, preventative maintenance, spare parts, and service operations across Australia.

Key Responsibilities

- Lead the day-to-day service function and ensure customer enquiries are resolved within agreed service levels.
- Manage warranty, spare parts, installation and preventative maintenance programs.
- Build and develop a nationwide network of qualified trade partners.
- Collaborate with Engineering, Production and Sales to improve product quality and customer experience.




- Manage service budgets, forecasting and operational reporting.
- Deliver technical training and product support to customers and trade partners.
- Mentor the Service Coordinator and foster a customer-focused team culture.
- Drive continuous improvement through field feedback and service insights.

About You

- Trade Qualified Electrician.
- Experience within renewable energy, electrical, industrial equipment or commercial building industries is highly regarded.
- Excellent communication skills with the ability to remain calm under pressure.
- Strong understanding of warranty management, preventative maintenance and aftersales service.

If you're looking to join an innovative business where you can make a genuine impact on customer experience and national service operations, we'd love to hear from you.

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📌 Service Manager (Licensed Electricians Welcome) (City of Willoughby)
🏢 Linktal Recruitment
📍 City of Willoughby