Well Mind and Body Psychology – North Sydney NSW

6d ago , from Illawarra Mercury Job Board

Well Mind & Body Psychology is a well-established multidisciplinary psychology and dietetics practice that has been providing exceptional care to the Sydney North Shore community for over 25 years.

We are looking for a compassionate, highly organised and proactive Client Services Manager to lead our team to ensure every client receives an exceptional experience throughout their therapy journey.

This is a unique chance for someone who enjoys leading people, improving systems and creating a calming, compassionate and seamless experience for every client.

We're looking for an experienced Office Manager / Client Services Manager to take the reins of our day-to-day operations. This is a hands-on role at the centre of a busy, growing private practice. Perfect for someone who thrives in a fast-paced environment, enjoys bringing structure to complexity, loves working with people, and takes pride in finding practical solutions.

This is a long-term career opportunity, not a transitional role. We're looking for someone who wants to build a future in practice operations and leadership, becoming an integral part of the continued growth and success of Well Mind & Body Psychology.

About You

Proven experience in an office management or administrative leadership role.

Strong working knowledge of Zanda (or similar Practice Management Software)/ Asana (or similar Work Management Software).

Excellent interpersonal skills, with a natural ability to build rapport and communicate warmly and professionally, both in person and over the phone.

Comfortable managing structured, deadline-driven workflows while maintaining exceptional attention to detail.

Highly organised, with a strong work ethic and the ability to manage a high volume of daily tasks.

Confident managing priorities, and competing demands in a fast-moving environment.

Comfortable working closely with senior leadership and communicating openly, professionally and confidently.





You're someone who naturally thinks beyond the day-to-day. You identify patterns, anticipate future needs, and can clearly articulate ideas and recommendations that contribute to the ongoing growth and success of the practice.

Able to work autonomously, take initiative and manage competing priorities with minimal supervision.

High degree of computer literacy essential.

Responsibilities

Managing 10+ clinicians calendars across multiple locations as the practise continues to grow.

Answering phones, emailing, coordinating appointments, processing payments & medicare rebates, and maintaining accurate client records and documentation in accordance with strict confidentiality and ethical standards.

Liaising with psychologists and dietitians while effectively managing multiple requests and competing priorities throughout the day.

Client Care

Managing client enquiries and the intake process with warmth, empathy and professionalism, ensuring each client is matched with the most suitable clinician.

You'll bring a calm, compassionate and positive presence, with a warm sense of humour and the ability to help clients feel genuinely welcomed and at ease.

You're inspired by the opportunity to work in a purpose-driven practice where compassion, empathy and evidence-based care are at the heart of everything we do.

Management

Leading, mentoring and supporting the Client Support team.

Ensuring the practice operates smoothly and efficiently. (Inc. managing general housekeeping duties to keep the practice tidy, cosy & welcoming)

Identifying inefficiencies and proactively implementing solutions that improve the client and clinician experience.

Preparing and analysing monthly operational and practice performance reports

Other business analysis as required.

Working closely with CEO & COO

Providing strategic client and clinician insights to inform practice growth and future expansion.

Supporting and implementing operational improvements and systems enhancements as the practice continues to evolve.

Highly desirable

Previous experience managing a psychology, allied health or multidisciplinary private practice will be highly regarded.

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📌 Client Services Manager (Surry Hills)
🏢 Well Mind and Body Psychology
📍 Surry Hills