Firstsource Solutions Limited (an RP-Sanjiv Goenka Group company) is a global leader in Business Process Services, delivering transformational solutions across Healthcare, BFSI, Communications, Media & Tech, Retail, and more. With operations spanning the US, UK, India, Mexico, Australia, South Africa, and the Philippines, we partner with clients to solve complex challenges through domain expertise, innovation, and cutting-edge technology.

We're now looking for an Assistant Manager – Administration & Facilities to support the day-to-day administrative operations of our facility.

About the Role

As the Assistant Manager – Administration, you will support the Manager with the smooth functioning of all administrative activities. You will play a key role in ensuring operational efficiency, maintaining compliance, and supporting staff across the business.

Key Responsibilities

Operational Management

- Oversee daily office operations and workflows
- Maintain office systems and manage administrative processes

Record Keeping

- Maintain accurate financial, personnel, and legal records
- Ensure documents are properly organised and stored

Communication

- Act as a primary contact for internal and external communications
- Manage phone, email, and in-person enquiries

Scheduling & Coordination

- Schedule meetings and appointments
- Coordinate travel, room bookings, and department collaboration

Support & Supervision





- Provide support to employees, clients, and assist with HR-related tasks

Office Management

- Manage office supplies, maintenance requests, and repairs
- Ensure the office environment remains clean, safe, and organised

Data & Reporting

- Update and maintain databases and spreadsheets
- Prepare administrative reports as required

Compliance & Policy

- Ensure adherence to company policies and procedures
- Support the rollout of new policies and process improvements

Budget Management

- Assist with budgeting, expense tracking, and financial documentation

Skills & Experience

- Graduate in any discipline
- 5+ years of administrative or similar experience
- Strong organisational, communication, and coordination skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with MS Office, spreadsheets, and administrative tools

Why Join Firstsource?

You’ll be part of a team-oriented team that values innovation, growth, and creating meaningful impact. We offer a supportive environment with opportunities for ongoing development and career advancement.

Firstsource follows a fair, transparent, merit-based hiring process. We never request payment at any stage of recruitment. Please verify all communication comes from official Firstsource channels or @firstsource.com addresses.

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📌 Assistant Manager- Admin & Facilities (Melbourne)
🏢 Firstsource
📍 Melbourne