Job Expectations

Be part of transforming Australia's digital landscape as a Customer Field Technician. In this customer-facing role, you'll make a real difference to everyday Australians and see first-hand the impact your work has on customers.

Are you a tradesperson, trade assistant, or field-based worker looking to take the next step in your career? Whether your background is in telecommunications, construction, plumbing, civil works, or general labouring, this role offers an opportunity to apply your practical experience while developing strong technical capability in a physically active, safety-critical workplace.

A bit about your role

As a Customer Field Technician, you'll deliver hands-on installation, repair, activation and connection services in customers' homes, working across both indoor and outdoor environments. You'll use a variety of tools and test equipment to install, commission and service in-home technologies, consistently applying safe work practices and risk controls onsite.

This is an active, field-based role involving tasks such as lifting and carrying equipment, working at heights or in ceiling spaces, and moving between kneeling and standing positions. You'll apply strong technical knowledge, methodical fault-finding and attention to detail to complete work efficiently, safely and to a high standard across varied home settings.

Alongside technical work, you'll provide clear and respectful in-premise customer service-explaining findings,



next steps and outcomes so customers feel informed and confident. You'll also have opportunities to build your capability across additional activation and connection tasks through structured training and support from experienced colleagues.

A bit about you

You come from a background in telecommunications, construction, plumbing, civil works, or general labouring and are comfortable with physically active, site-based work. You have experience using hand and power tools, working outdoors, following work instructions, and completing tasks that require strength, coordination, and attention to detail.

You understand the importance of completing work safely onsite and consistently follow procedures, risk controls, and safety guidelines. You're capable of working in physically demanding environments, adapting to changing conditions, and maintaining focus while performing repetitive or technically detailed tasks.

You communicate clearly, work respectfully in customer and public environments, and contribute positively to a team culture focused on safety, quality, and reliability. You're open to learning new technical skills, motivated to build long-term capability, and hold a current driver's licence to support your field-based responsibilities.

If you are dependable, safety-focused, and motivated by practical, hands-on work that delivers real outcomes, this role provides a strong entry point into a long-term technical career with full training and ongoing support.

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📌 Customer Field Technician | Melbourne Metro
🏢 Nbn
📍 Melbourne