AMS eGroup is a leading e-commerce logistics and distribution company, processing over 2 million orders annually for major brands. We're expanding rapidly — investing in automation, integration, and digital transformation to support our growth across Australia and new international markets.

About AMS eGroup

AMS eGroup is a leading e-commerce logistics and distribution company, processing over 2 million orders annually for major brands. We're expanding rapidly — investing in automation, integration, and digital transformation to support our growth across Australia and new international markets.

Role Overview

The Head of IT will drive AMS's technology strategy, lead digital transformation, and deliver scalable, secure, and innovative solutions — including the rollout of AI-driven automation across our operations. This leader will oversee all IT operations, automation initiatives, system integrations, and team development, reporting directly to the CEO.

Key Responsibilities

- Develop and execute AMS's IT vision, aligning with business growth and automation goals
- Identify and lead AI and automation initiatives across operations, customer support, and back-office functions
- Oversee IT infrastructure, system integrations, and cloud environments
- Lead digital transformation projects, including automation, API integrations, and AI-powered tools
- Evaluate and implement AI/ML solutions to improve efficiency, decision-making, and customer experience
- Ensure cybersecurity, data integrity, and regulatory compliance — including responsible and secure use of AI systems




- Manage IT budgets, vendor relationships, and technology partnerships
- Build and mentor a high-performing IT and automation team
- Support rapid client onboarding and international expansion

Essential Criteria

- Bachelor's or Master's degree in IT, Computer Science, or a related field
- 5+ years' experience in IT leadership, preferably within logistics, e-commerce, or distribution
- Proven track record in automation, system integration, and cloud technologies
- Practical experience applying AI/ML tools to real business problems, such as process automation, predictive analytics, or AI-assisted customer support
- Strong project management and change leadership skills
- Excellent communication and stakeholder management abilities
- Based in Sydney, or willing to relocate

Desirable Criteria

- Experience with OMS, TMS, and API development
- Experience with customer support automation platforms such as Zendesk
- Knowledge of cybersecurity, data privacy, and compliance standards, including emerging AI governance considerations

Why Join AMS eGroup?

- Be part of a fast-growing, innovation-driven SME at the forefront of AI-powered logisticsLead high-impact projects across Australia and international markets
- Competitive salary and a collaborative, growth-oriented culture
- Genuine opportunity to shape technology strategy and make change

AMS eGroup is an equal prospect employer. We welcome applications from candidates of all backgrounds and are committed to building a diverse and inclusive workplace.

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