Role Overview

We are seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within our Digital Modernisation Division, working in complex, multi‑vendor technology environments alongside a supportive and collaborative team.

Responsibilities

- Accept and resolve tickets from the Level 1 Service Desk.
- Monitor and administer storage technologies, including SAN/NAS, block and file storage.
- Monitor storage fabric, software‑defined networking, routing/switching, and hyper‑converged infrastructure.
- Monitor and resolve application processing incidents.
- Monitor and resolve operating system incidents (Windows, Unix, Linux).
- Participate in shift work to provide 24/7 support coverage.
- Operate as part of a 24/7 SOC; successful candidates must be willing to work shift work on‑site in Canberra.

Qualifications & Experience

- Approximately 3-5 years of delivery experience as an IT professional.
- Proven track record of providing advanced technical support and resolving complex issues.
- Adaptable to new requirements and problem sets, thriving in agile environments.
- Expertise in troubleshooting hardware and software issues, monitoring infrastructure and applications, and ensuring seamless IT operations.




- Australian citizen holding a current baseline clearance.

Additional Requirements

Shift work on‑site in Canberra is required; the role operates within a 24/7 SOC environment.

Pay and Benefits

The Leidos pay range for this job level is a general guideline only and is not a guarantee of compensation or salary. Additional factors considered in extending an offer include: responsibilities of the job, education, experience, knowledge, skills, abilities, internal equity, market data, applicable bargaining agreements, and other law‑related matters.

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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📌 Service Desk Analyst (Technical Support Administrator) (Canberra)
🏢 Leidos
📍 Canberra