At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers. ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).

Job Description

Our WIL Officers coordinate the end-to-end work‑integrated learning (WIL)/placement process and are relationship‑builders who open doors. The role requires genuine business development instincts, a natural networker who can engage stakeholders internally and externally, build trust quickly, and convert those relationships into real placement opportunities for students. In addition to strong BD and stakeholder engagement skills, the role covers student preparation, placement allocation, registration, documentation, and ongoing communication with students and host organisations, plus accurate and confidential record‑keeping to support audit, accreditation, and reporting requirements.

Key Responsibilities

- Drive business development by proactively sourcing new host organisations and converting stakeholder relationships into placement opportunities.
- Build and maintain strong relationships with WIL partners and internal stakeholders, using confident, persuasive communication to grow placement capacity.
- Manage national WIL programmes and student placements, from matching and shortlisting through to confirmation and finalisation, in line with accreditation and legislative requirements.
- Coordinate placement administration, documentation and record‑keeping to support audit and compliance.
- Provide timely, professional communication with students and host organisations,



and prepare students for placement.
- Deliver orientation sessions and workshops, and resolve WIL issues as they arise.

Qualifications

- Relevant tertiary qualifications or equivalent experience in tertiary education, WIL/placement administration or student administration.
- Demonstrated experience in developing strong relationships with internal and external stakeholders.
- Experience in managing administrative processes, student records and compliance documentation.
- High level of computer literacy, including advanced skills in Microsoft Word, Excel and student placement software such as Sonia and student management systems.
- Excellent time‑management skills and ability to manage competing priorities.
- Strong communication skills, including professional correspondence with students and external partners.
- Ability to work independently while contributing effectively to a collaborative team environment.
- Flexibility and proven adaptability to changing systems, processes and personnel responsibilities.
- Experience in student engagement (preferred).
- Knowledge of accreditation requirements and regulatory frameworks relevant to professional placements (preferred).
- Existing networks in industries relevant to WIL disciplines (preferred).

Additional Information

- Student‑focused approach with the highest standards of student experience and outcomes.
- Working in a vibrant, growing team that is committed to innovative teaching.




- A collegial and collaborative workplace dedicated to academic excellence.
- An appreciation and utilisation of transferable skills.
- Cultural responsiveness; we attract students from 40+ nationalities, so your work will have far‑reaching community benefits.

Employee Perks and Benefits

- Unlimited global career opportunities across the Navitas portfolio.
- Flexible working arrangements.
- Salary packaging and novated leasing.
- 2 paid volunteer days per year for your passionate causes.
- Up to 50% scholarships are available to staff enrolled in ACAP courses.
- Health & well‑being packages including free counselling and well‑being specialist support for employees and family members.
- Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers.
- Access to LinkedIn Learning and professional development opportunities.

Diversity, Equity and Inclusion

ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join us in making the world a better place!

We look forward to working with you.

To Apply

- Submit an application responding to all of the qualifications listed above, and include your CV (you can upload the responses to qualifications on the 2nd page of the application process) and answer all screening questions.
- Please note applicants are assessed upon receipt so you are encouraged to apply now.

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📌 WIL OFFICER (Melbourne)
🏢 ACAP University College
📍 Melbourne