At CBA, we’re evolving from traditional learning delivery to enterprise skilling; building the capabilities our people need to succeed today and adapt to the future. The Learning & Skilling Domain is at the forefront of this shift, creating scalable solutions that connect learning directly to the flow of work.

We’re looking for a Senior Experience Designer, Learning to help shape the future of capability development. This newly created role combines experience design, service design, work design, UX/UI, information architecture, learning design and AI-enabled approaches to create connected, high-impact skilling experiences.

About the Team

At CBA, we’re evolving from traditional learning delivery to enterprise skilling; building the capabilities our people need to succeed today and adapt to the future. The Learning & Skilling Domain is at the forefront of this shift, creating scalable solutions that connect learning directly to the flow of work.

We’re looking for a Senior Experience Designer, Learning to help shape the future of capability development. This newly created role combines experience design, service design, work design, UX/UI, information architecture, learning design and AI-enabled approaches to create connected, high-impact skilling experiences.

Your Role

As a Senior Experience Designer, Learning, you’ll look beyond the initial request to uncover the real performance challenge.



You’ll design end-to-end experiences that help people build and apply skills in their work by considering the full ecosystem, including workflows, systems, tools, knowledge, manager practices and workplace conditions.

Working with Learning Partners, Learning Designers, Product Owners, business leaders and SMEs, you’ll translate complex challenges into practical, scalable solutions. Rather than defaulting to training, you’ll take a holistic approach that may include workflow redesign, decision support, AI-enabled guidance, knowledge experiences, manager enablement and performance support.

This is a hands-on senior design role with the opportunity to shape not just learning experiences, but the broader performance ecosystem across CBA, helping create the conditions for people to do their best work and continue building critical skills for the future.

Your Responsibilities

You will:

- Design connected capability experiences that help people perform, practise and build priority skills through the work itself
- Work with Learning Partners, Product Owners and business stakeholders to translate agreed performance needs into a explicit performance architecture and experience direction
- Examine how workflows, systems, information, tools, decision points, manager practices and workplace conditions enable or inhibit performance

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📌 Senior Experience Designer, Learning (New South Wales)
🏢 Commbank
📍 New South Wales