Print Service Coordinator | Rockhampton | Full-Time

We're a locally owned technology and print services business in North Mackay. We service businesses across the CQ region and beyond, and the person in this role is the engine that keeps our print service team running smoothly.

This is a role for someone who takes ownership of their day, stays on top of a busy workload, and finds genuine satisfaction in having everything running smoothly, without needing someone to keep them on track.

About the role

As our Print Service Coordinator, you're the central link between our customers and our technical team. When a customer has a print issue, you're the first point of contact. You'll log the job, schedule the right technician, keep the customer informed, and make sure everything from billing through to parts ordering is handled accurately and on time.

When something changes, a technician calls in sick, a job gets escalated, priorities shift, you adapt, reschedule, and keep things moving without missing a beat. Occasionally you'll flex across to support our ICT service coordination team when needed.

This role suits someone who genuinely enjoys the rhythm of a busy, structured day and takes quiet pride in having everything under control.

Day to day you'll be:

Answering inbound service calls and logging jobs accurately

Scheduling and dispatching technicians to customer sites

Keeping customers updated on job status throughout

Rescheduling and reprioritising when the unexpected happens





Processing invoices, toner orders and warranty claims as required

Supporting stock receipting and purchasing tasks when needed

Supporting the wider service team with administrative tasks as needed

You'll thrive in this role if you have:

Experience in a fast-moving scheduling or coordination role, medical reception, automotive service advising, or trades/electrical/plumbing scheduling are all great fits

Strong organisational skills and high attention to detail

A calm, professional phone manner, you're often the voice our customers hear first

The ability to manage multiple priorities without dropping the ball

Confidence working independently and owning your day

Intermediate Microsoft Office and the ability to pick up recent systems quickly

A background in print or IT is not required, we'll train the right person. What we can't train is attitude, reliability, and the ability to stay on top of a busy workload without being told to.

What's in it for you:

$60,000 - $70,000 per year + super (depending on experience)

Monday to Friday - no weekends, no shift work

Stable, full-time role with a business that's been part of the Rockhampton community for over 10 years

A small, professional team that values people who take ownership of their role

Genuine long-term opportunity with a growing business

You must have full working rights in Australia to be considered for this role.

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📌 Print Service Coordinator | Rockhampton | Full-Time (Rockhampton Regional)
🏢 seek.com.au
📍 Rockhampton Regional