Are you highly organised, thrive in a quick-paced environment, and enjoy providing exceptional customer service? Would you like to work with one of the oldest, most established, and experienced fire protection businesses in the region?

Survival Solutions, a locally owned and operated fire safety management business, was established in 1998 by the current Managing Director, Jeff Terry. We are seeking a motivated and enthusiastic Operations Assistant to join our growing team at our Tuggerah office on the NSW Central Coast.

Working closely with the Operations Manager, you'll play an integral role in supporting our technicians, coordinating daily service operations, and ensuring our clients receive outstanding service.

Responsibilities

- Monitor and respond to incoming emails.
- Answer and direct incoming phone calls.
- Schedule and coordinate service appointments.
- Confirm technician appointments with clients via email and phone.
- Create, update and manage jobs using our online client management system.
- Liaise with clients, technicians, suppliers and subcontractors.
- Provide customers with updates regarding scheduled works and service requests.
- Process work orders, purchase orders and supplier invoices.
- Assist with preparing quotations and invoicing.
- Follow up on outstanding corrective action repair quotes.
- Upload and maintain electronic records and compliance documentation.
- Support the Operations Manager with the day-to-day running of the service department.
- General administration duties as required.
- Assist in the creation of evacuation diagrams and zone block plans.

Skills

- Excellent written and verbal communication skills.
- Strong customer service skills.




- Highly organised with exceptional attention to detail.
- Excellent time management and multitasking abilities.
- Ability to prioritise workloads in a fast-paced environment.
- Proficient in Microsoft Office, particularly Outlook, Word and Excel.
- Confident using computers and learning new software systems.
- Professional phone manner.
- Positive attitude with a willingness to learn.
- Reliable and punctual.
- Strong problem-solving skills.
- Ability to work both independently and within a team.

Requirements

- Previous administration, scheduling or operations experience is preferred.
- Experience in a service-based industry is highly regarded.
- Experience using client management or job management software (Uptick experience is desirable but not essential).
- Experience using the Locatrix program PlanStudio is desirable but not essential
- Ability to work effectively under pressure and manage competing priorities.
- Current driver's licence preferred.
- Must have a current police check or be willing to obtain one.
- The position is a non-smoking/vaping work environment.

Benefits

- Full-time permanent position.
- Monday to Friday - no weekend work.
- Friendly and supportive team environment.
- Ongoing training and professional development.
- Access to our on-site gym.
- Modern office located in Tuggerah.
- Opportunities for career progression within a growing company.
- Friday lunch provided.

Start

An immediate start is available for the successful applicant.

Salary

The remuneration offered will be based on experience, skills and qualifications.

The position is open to Australian Citizens and Permanent Residents only.

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📌 Operations Assistant (Central Coast Council)
🏢 Survival Solutions
📍 Central Coast Council