General Manager / Licensee | Welcome Inn Hotel

The Welcome Inn Thirlmere is seeking an experienced Licensee/General Manager

The successful applicant will manage all departments of the hotel - beverage, food, and gaming. You are required to be a leader with the ability to develop staff and a good team culture. You are required to create a welcoming and friendly environment for staff and patrons. You will be the face of the business, accountable for ensuring the hotel is integrated into the local community.

The successful Licensee GM candidate

A good communicator who is honest and professional

Ability to work well with senior management

Willing to lead their team from the front line

A keen eye for detail and great organisational skills are a must

Implementing effective marketing strategies to attract and retain customers

Manage all operations, including daily and weekly financial reporting

Work within performance budgets for both revenue and expenses

Manage and maintain the venue's compliance with OLGR, NSW Health, Liquor Accord and NSW police

Work with managers to ensure venue maintenance, ordering (budgets), stock takes, and POS system are maintained & accurate on a daily, weekly, and monthly basis

Training staff on expected procedures, customer service,



& product knowledge

Personal attributes:

A Licensee who can build on the existing foundations and continue the evolution of the hotel. You will have a hands-on operational approach and possess the following skills/attributes:

Maintain & create a welcoming Local Pub Vibe based on community engagement, great customer experience

Great people manager, with effective leadership, communication, and organisational skills

A strong work ethic, hands-on attitude, and someone who leads by example

Robust background in ‘Community’ style pubs with gaming, bar, and food

Have a good knowledge and understanding of POS systems

Sound financial and business acumen with demonstrated understanding of relevant KPI's (revenue, GP, labour margins, etc.), business systems, and stock controls

RSA & RCG NSW

Licensee (L) and Advanced Licensee Training (V)

About us:

Watering Hole Hotels owns and operates fifteen hotels and venues across the greater Sydney & NSW region. Driven by a small team of dedicated Hospitality veterans, Watering Hole Hotels prides itself on delivering exceptional customer experiences through great food and even better service.

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📌 General Manager / Licensee | Welcome Inn Hotel (Thirlmere)
🏢 WHH Group
📍 Thirlmere