Deliver a professional, welcoming first point of contact for patients

Manage appointment bookings, clinician schedules, and follow-ups

Handle phone and email enquiries with efficiency and empathy

Process billings accurately, including Medicare, DVA, and WorkCover

Manage referrals, pathology requests, and clinical correspondence

Liaise with GP practices, referrers, and external stakeholders

Maintain accurate, confidential patient records in line with privacy legislation

Provide high-level administrative support to clinicians and clinic management

Adhere to Riverview Mind Clinic policies, procedures, and governance standards

Proven experience in medical administration or medical reception

Demonstrated experience with Medicare billing (specialist billing preferred)

High level of accuracy, organisation,



and attention to detail

Strong written and verbal communication skills

Professional, calm, and patient-centred approach

Ability to manage competing priorities in a busy clinical setting

Commitment to confidentiality, privacy, and ethical practice

Experience in mental health or specialist medical practice

Knowledge of DVA and WorkCover billing processes

Experience using Gentu or similar practice management software

Understanding of clinical workflows and correspondence management

Previous experience supporting multiple clinicians

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📌 Administrative Officer (Maroochydore)
🏢 Riverview Mind Clinic
📍 Maroochydore