A fantastic opportunity is available for a motivated and customer focused professional to join a leading global insurance brokerage within their high volume SME broking division based in Ormeau.

This role is ideal for someone with strong phone-based customer service or sales experience who is looking to build a longterm career within insurance broking. Full training and support towards Tier 1 qualification will be provided. Located approximately 30 minutes from the Brisbane CBD and central Gold Coast, this office has a strong team culture with excellent internal progression opportunities.

Key Responsibilities

- Manage a portfolio of SME insurance clients
- Handle policy renewals and retention conversations
- Build strong relationships with clients over the phone and via email
- Provide general insurance advice and discuss appropriate coverage options
- Liaise with insurers to source suitable policies and pricing
- Manage cancellation and retention strategies
- Maintain accurate client records and policy documentation
- Work collaboratively within a team-focused workplace

About You

- Previous experience within customer service, sales, call centre, retail, banking,



hospitality, or other phone-based environments
- Strong communication and relationship-building skills
- Comfortable working in a sales-focused environment
- Professional presentation and office experience preferred
- Positive attitude with a willingness to learn and develop
- Insurance experience or Tier 1 qualification is advantageous but not essential

What’s On Offer

- Up to $85K package
- Full support to complete Tier 1 qualification
- Clear career progression pathways into Business Development Executive roles
- Strong team culture and supportive leadership
- Stable Monday to Friday hours: 8:30am – 5:00pm
- Office-based for the first 6 months, with 2 days work from home available thereafter
- Opportunity to join a business with consistent internal growth and promotion opportunities

This is an excellent opportunity for someone wanting to transition into a professional corporate career with longterm development, structured training, and achievable targets within a supportive environment.

#J-18808-Ljbffr

📌 Customer Service Executive (Queensland)
🏢 Kennedy Reid
📍 Queensland