Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform. From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners.

Looking for a position that allows you to engage all of your many technical talents? Do you particularly excel at not only solving complex technical problems, but also at communicating the solution clearly and effectively? As an Associate Solution Engineer, you’re a technical “Jack/Jill of All Trades”; you love figuring out “how things work”, and you’ll be a resident expert on the inner workings of the Appian platform.

Location: Level 42/25 Martin Pl, Sydney NSW 2000, Australia. Employees hired for this position are expected to be in the office 5 days a week to foster collaboration and teamwork.

Responsibilities

- Provide exceptional customer interaction (verbal/written) to our biggest customers.
- Excellent problem solving and identify creative solutions.
- Work closely with customers to lead continual improvement in availability, performance, functionality, and security of the platform.
- Interest in data analytics.
- Provide after business hours support (rotation every 10-15 weeks).

Requirements

- Bachelor's degree in Engineering, Information Technology, Computer Science, or similar discipline.
- Academic success (Distinction average required; e.g., WAM 75+).
- Provide after business hours support for proper handoff with other regions as needed.




- Flexibility to provide after hours weekend support for up to 14 weeks per year; up to one quarter per year may be required on an adjusted schedule (Sunday—Thursday or Tuesday—Saturday).
- Bilingual in Japanese and English.
- Work in office 5 days a week at the Sydney location.

Nice-to-Have Experience

- Programming or scripting (Java, Perl, Ruby, C#, PHP).
- RDBMS platforms (MySQL, Oracle, SQL Server).

Tools and Resources

- Immersed in a community rooted in respect from day one with affinity groups.
- Training and Development: onboarding training, department-specific training, mentorship, First-Friend program.
- Growth Opportunities: in‑house MBA program for new managers, Appian University with over 3,000 courses, presentation skills training, tuition reimbursement.
- Benefits: health coverage, Employee Assistance Program, life and disability insurance, Employee Stock Purchase Program, retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits, and more.

Appian offers a comprehensive advantages package designed to support your health, wellbeing, and financial future. Benefits may vary by country; please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. (Nasdaq: APPN)

Equal Opportunity & Accommodations

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us at .

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📌 Associate Solution Engineer (City of Sydney)
🏢 Appian
📍 City of Sydney