AustralianSuper is seeking an IT Service Delivery Manager (Digital Channels) to lead application support and incident management across the Fund's web and mobile platforms. You'll sit within the Member Platforms Operations team and coordinate with contact centre, platform teams and vendors to deliver reliable, user-centric digital services at scale.
This role focuses on service performance, customer experience, production readiness, and continuous improvement, with a leadership emphasis on
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📌 Digital Channels Service Delivery Leader (Melbourne)
🏢 AustralianSuper
📍 Melbourne
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