Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.

We'relooking for an experienced,motivatedand hands-onBranch Managerto lead one of our busy branches.

At Compass, no two days are the same. One momentyou'llbe supporting a customer following a vehicle accident or breakdown, the nextyou'llbe coaching your team, managing fleet utilization, solving operationalchallengesorplanning aheadto ensure the branch continues to deliver an exceptional customer experience.

You'llbe responsible forleading a high-performing team, driving operationalperformanceand creating a positive workplace culture, while ensuring customers receive the outstanding service Compass is known for.

Our branchesoperate7:00am to 9:00pm, seven days a week.You'lllead a team working across a rotating roster and ensure the branch is appropriately resourced to deliver a seamless operation throughout our extended trading hours.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple:Reduce the Inconveniencefor customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

- Care & Passion– to deliver outstanding service the waywe’dwant to be treated
- Courage– to be empowered and make informed decisions
- Can Do– a proactive mindset focused on solving problems and improving
- Trust– to be counted on to do the right thing in all relationships

WhatYou’llBe Doing





AsBranch Manager,you'llhave overall responsibility for the day-to-day operation and performance of your branch.

Your responsibilities will include:

- Leading,coachingand developing a high-performing team.
- Creating a positive,accountableand customer-focused branch culture.
- Managing the day-to-day operation of the branch to ensure safe,efficientand skilled service delivery.
- Supporting customers following a vehicle accident or breakdown, ensuring they receive an outstanding experience from first contact through to vehicle return.
- Managing branch performance across key operational and customer service KPIs.
- Coordinating fleet availability,utilisationand vehicle movements to meet customer demand.
- Planning staffing,workloadsand resources to ensure smooth daily operations across extended trading hours.
- Supporting,mentoringand developing Branch Duty Supervisors, Customer Service Representatives and Drivers.
- Building strong relationships with internal stakeholders, referralpartnersand customers.
- Driving a culture of continuous improvement byidentifyingopportunities to improve customer outcomes, operationalefficiencyand team performance.
- Taking ownership of Workplace Health and Safety (WHS)



within the branch by promoting a strong safety culture,maintainingcomplianceand ensuring hazards, incidents and corrective actions are managed effectively.
- Maintaininghigh standardsof compliance, vehiclepresentationand branch housekeeping.
- Completing reporting,administrationand branch documentation accurately and on time.
- Leading by example and stepping in wherever needed to support the team during busy periods.

WhatYou’llBring

- Previousexperience leading or managing a team in a customer-focused operational environment.
- Strong leadership skills with the ability to coach, motivate and develop others.
- Excellent communication and relationship-building skills.
- Strong organisational and time management skills with the ability to manage competing priorities.
- A proactive approach with excellent problem-solving and decision-making skills.
- Experience in automotive, fleet,logistics, transport, rental or a similar service-based industry is highly regarded.
- High levelsof computer literacy and confidence using multiple systems.

Why Join Compass

- Competitive salary packagecommensuratewith your experience.
- 12 weeks paid parental leave
- Employee Assistance Program (EAP) – free, confidential support
- “Make a Difference Leave” – a paid day to volunteer in the community
- Dedicated learning and development days
- Rewards and recognition programs
- Supportive and collaborative workplace culture

We value diversity and encourage applications from people of all backgrounds.

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📌 Branch Manager (Queensland)
🏢 Compasscorp
📍 Queensland