Competitive Salary + Super + up to 10% of base salary in STI’s
Paid day off on your birthday
Stunning offices with amazing views of Sydney
Employee Experience Program
About the company
PassportCard is an creative company that puts customers and employees at the centre of everything we do. As an award-winning travel insurance provider, PassportCard offers a unique value proposition unseen in the Australian market, making instant payouts to our customers for our most common types of claims when they’re overseas.
Join a fantastic organisation in the travel insurance industry going through an exciting time of rapid growth! Grow your career and join PassportCard as our new claims officer. We offer a great career path training program and look after our team, like they’re family.
Join Our Team as a Claims Officer!
About the role
Are you an experienced and passionate claims officer who is all about delivering exceptional customer service and ready to play a pivotal role in claims management? As a Claims Officer at PassportCard, you’ll work in a dynamic team, handling a range of responsibilities—from claims administration and end-to-end claims management to process improvement and reporting.
At PassportCard, we believe in creating a supportive, innovative, and collaborative work environment. You’ll have the chance to make a real impact while being part of a team that values integrity, energy, and continuous improvement.
The key responsibilities include:
Promote the PassportCard values by providing an exceptional claims experience
Handle claims ensuring prompt and fair assessment and adherence to the terms and conditions of the PDS
Ensure compliance with internal claims guidelines as well as relevant legislative and regulatory requirements
Communicate and negotiate with key stakeholders on all matters relating to claim management
Ensure claims are settled properly by correctly interpreting the policy, identifying recovery opportunities, and applying limits and deductibles of all claims.
Work collaboratively within the claims team to identify opportunities for continuous improvement
Your experience
Solid experience assessing insurance claims, preferably in Travel
2-3 years experience in customer facing roles
Good technical knowledge and ability to assess travel claims on own initiative
Experience providing outstanding customer service and stakeholder management
Excellent customer service skills and ability to achieve service targets
Intuitive/Investigative skills and a sound understanding of the tools available to investigate claims
Demonstrated decision making, problem solving and conflict resolution skills
A proactive, positive and patient approach
Ethical and principled
A high energy and collaborative approach that adds to our customer centric culture
Excellent communication skills, both written and verbal