This is not your average customer support role.

You’ll be joining a fast-growing business in the premium foodservice equipment space, working with products that are fun, in-demand and genuinely exciting to be around. With strong momentum, a great brand presence and plenty happening behind the scenes, this is a chance to put your coordination skills to work in a business on the move.

The company supports hospitality, retail and commercial customers with specialist equipment, servicing and technical support across a growing national customer base.

As demand continues to grow, they’re looking for a sharp, proactive Service Coordinator to keep the service department running smoothly, technicians organised and customers well looked after.

The Role:

- Scheduling and dispatching service technicians to maximise efficiency and customer satisfaction
- Managing service calls, repairs, maintenance and defect works from booking through to completion
- Coordinating customer appointments and arranging site access with clients and stakeholders
- Preparing and processing quotations, work orders, purchase orders and invoices
- Maintaining accurate job records and keeping internal systems up to date
- Acting as a key link between Sales and Service to ensure smooth handovers and clear communication
- Following up outstanding work orders, quotations and customer requests




- Ensuring service reports, compliance documentation and job records are completed accurately and on time
- Supporting the Service Manager with daily operations, process improvements and departmental goals

About You

- A positive, proactive and solutions-focused approach
- Strong organisation and time management skills
- Confidence communicating with customers, technicians and internal teams
- The ability to prioritise competing demands in a fast-paced environment
- High attention to detail and a commitment to accuracy
- Strong problem-solving and decision-making skills
- A customer-first mindset and skilled communication style
- The ability to work independently while contributing to a supportive team
- Experience using service management, scheduling or ERP systems would be highly regarded

Why Apply?

This is a great opportunity to take on a varied coordination role where your organisation, communication and problem-solving skills will make a real impact.

You’ll be part of a busy, collaborative service team where no two days are the same, and where your ability to keep things moving will be genuinely valued. There is a genuine path to progression as the company is scaling internationally at a rapid rate.

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📌 Customer Support Coordinator (New South Wales)
🏢 Uplift Recruitment
📍 New South Wales