Our client is a leading Sydney-based HVAC provider, well known across the residential market for quality workmanship, five-star service and a genuinely supportive team culture. Based in Alexandria, they've built a stable, respected business with strong systems, a clear rhythm, and leadership that trusts their managers to run their patch

About the Company

Our client is a leading Sydney-based HVAC provider, well known across the residential market for quality workmanship, five-star service and a genuinely supportive team culture. Based in Alexandria, they've built a secure, respected business with strong systems, a transparent rhythm, and leadership that trusts their managers to run their patch

About the Role

This is a senior leadership role — you'll own the service department's budget and margin, coach and develop the technician team, and hold the line on standards every day. You'll report to the Operations Manager and work side-by-side with the Service Team Leader, who runs the coordination side.

What You'll Be Doing

- Lead the department to hit its number — own the budget and margin, and back the team to deliver it.
- Coach and develop a team of technicians and apprentices — ride-alongs, weekly training, and the kind of feedback that actually helps people grow.
- Set the pace — morning huddles, weekly meetings, monthly reviews. A rhythm that keeps everyone focused.
- Get the best out of every technician — clear standards, honest conversations on the day, and daily reviews that catch things early.
- Grow the service business — turn service jobs into replacement opportunities,



and keep maintenance agreements strong.
- Look after the customer experience — every escalation acknowledged and resolved within 24 hours.
- Partner with the Service Team Leader on job quality and delivery — one standard, one voice to the team.
- Build a service department the business is proud of — technicians who grow, customers who stay, and numbers that look after themselves.

Who You Are

- A proven service department leader — you've owned the budget and hit it.
- Numbers-driven — you know margin, average ticket and conversion cold.
- Accountable — you close a miss, you don't explain it.
- Assertive — you hold the line on the day, not at the next review.
- A genuine coach — you build people rather than rescue jobs.
- Consistent — the huddle, the meeting, the ride-along happen whether the week is going well or not.
- Background in HVAC is ideal, but strong service management from any trades or field-service industry (plumbing, electrical, mechanical, facilities) will be considered.
- No trade ticket required — this is a leadership and commercial role.

Why You'll Love It

- A stable, well-run business with real systems already in place — no chaos to clean up.
- Full autonomy over the service department, with a leadership team that backs you.
- A close partnership with the Service Team Leader — you're not doing coordination too.
- Ongoing investment in training and development for you and your team.
- Full-time, Monday to Friday — based in a modern Alexandria office.

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📌 Service Manager (New South Wales)
🏢 W Recruitment
📍 New South Wales