The Y Queensland stand together with all people regardless of age, gender, ethnicity or belief

At YMCA Queensland, we're passionate about creating safe, engaging, and high-quality experiences for children and families. Our Children's Services portfolio supports thousands of children and families across a diverse range of education and care settings throughout Queensland.

We are seeking an experienced and innovative Systems & Administration Manager to lead the systems, administration, financial processing, and Child Care Subsidy (CCS) functions that support our Children's Services operations.

This is an exciting opportunity for a strategic and solutions-focused leader to combine their expertise in CCS, business systems, operational leadership, compliance, and continuous improvement to make a meaningful impact within one of Queensland's leading community organisations.

About the Role

Reporting to the Children's Services Leadership Team, you will provide strategic and operational leadership across our administration, accounts, systems, and compliance functions.

You will oversee a multidisciplinary team responsible for:

- Child Care Subsidy (CCS) administration and compliance
- Family account management and debtor processes
- Business systems and technology platforms
- Data reporting and analytics
- Financial administration and reconciliation
- Systems implementation and continuous improvement projects

This role plays a critical part in ensuring our systems, processes, and reporting frameworks support exceptional outcomes for children, families, staff, and stakeholders while maintaining compliance with legislative and funding requirements.

Key Responsibilities

Systems & Operational Leadership

- Lead and optimise business systems that support Children's Services operations.
- Drive continuous improvement initiatives, process efficiencies, and digital transformation projects.
- Act as the key stakeholder for Children's Services systems, ensuring functionality, performance, and alignment with operational requirements.
- Collaborate with internal and external stakeholders to maximise system effectiveness and user experience.

Child Care Subsidy & Compliance





- Provide organisational oversight of Child Care Subsidy (CCS) administration and Family Assistance Law compliance.
- Ensure accuracy and compliance across enrolments, attendances, bookings, and subsidy claims.
- Monitor and resolve complex CCS, enrolment, and family account matters.
- Ensure systems and processes support legislative compliance and minimise organisational risk.
- Provide expert guidance to operational leaders on CCS requirements, funding obligations, and compliance matters.
- Develop and maintain meaningful reporting and dashboards that support operational and strategic decision-making.
- Analyse trends, identify opportunities, and provide data-driven insights to improve performance.
- Support budgeting, forecasting, and business planning through accurate and timely reporting.

Leadership & Team Development

- Lead, mentor, and develop a high-performing administration, accounts, and systems team.
- Foster a culture of collaboration, accountability, innovation, and continuous improvement.
- Build capability across the organisation through training, support, and stakeholder engagement.

Project & Change Management

- Lead the implementation of new technologies, system enhancements, and business improvement initiatives.
- Manage project plans, stakeholder engagement, timelines, risks, and deliverables.
- Support successful change adoption through effective communication, training, and support.

About You

You are a proactive and strategic leader who thrives on improving systems, solving complex problems, and helping teams work smarter.

You bring a strong understanding of Child Care Subsidy administration and compliance, coupled with experience leading operational systems, projects, and support functions within a complex organisation.

Essential Experience & Skills





- Demonstrated experience managing Child Care Subsidy (CCS) administration within an Early Childhood Education and Care (ECEC) environment.
- Strong knowledge of Family Assistance Law, Child Care Subsidy requirements, and childcare compliance obligations.
- Experience overseeing enrolments, attendances, bookings, and subsidy claims within a regulated education and care setting.
- Proven experience leading administration, systems, finance, or operational support teams.
- Strong project management and change management capability.
- Excellent analytical, reporting, and problem-solving skills.
- Advanced stakeholder engagement and communication skills.
- Ability to balance strategic thinking with hands‐on operational leadership.
- A continuous improvement mindset with a focus on service excellence and business outcomes.
- Experience working within Children's Services, including Long Day Care, Kindergarten, Outside School Hours Care, or multi‐site education and care environments.
- Experience implementing business systems and operational technology platforms.
- Experience supporting large‐scale service operations across multiple locations.
- Relevant qualifications in Business, Management, Information Systems, Finance, or a related discipline.

Why Join YMCA Queensland?

- Be part of a purpose-driven organisation making a positive impact in communities across Queensland.
- Lead critical systems, compliance, and operational functions that support high-quality education and care services.
- Work alongside a passionate and experienced leadership team.
- Influence strategic decision-making and organisational improvement initiatives.
- Access career development and career growth opportunities.
- Join an organisation committed to safeguarding children, strengthening communities, and creating meaningful outcomes for families.

Please note: Due to the specialised nature of this role, demonstrated experience with Child Care Subsidy (CCS), Family Assistance Law, and childcare administration processes within an Early Childhood Education and Care environment is essential.

#J-18808-Ljbffr

📌 Systems and Administration Manager (Brisbane)
🏢 The Y Australia
📍 Brisbane