Job Description

Senior Account Manager – Australia & New Zealand

/n

Join our global, growing team at Klipboard, a leading provider of integrated ERP solutions for the distributive trade. We value flexibility with a hybrid work policy (3 days in office, 2 days remote). This role drives commercial success, retention and growth of a portfolio of strategic Klipboard Rental customers across Australia and New Zealand.

/n

Key Responsibilities

/n

/n

- Revenue Retention & Growth/n

/n

- Deliver annual ARR retention and growth targets.

/n

- Own all renewal activity.

/n

- Identify and close expansion opportunities across Klipboard Global product suite.

/n

- Develop and maintain account growth plans.

/n

- Build commercial structures that strengthen long‐term commitment.

/n /n

- Executive Relationship Management/n

/n

- Build and maintain relationships from operational users to C‐Level executives.

/n

- Establish regular executive business reviews.

/n

- Understand customer objectives, challenges and initiatives.

/n

- Position Klipboard as a strategic technology partner.

/n /n

- Account Planning/n

/n

- Maintain documented account plans for all strategic accounts.

/n

- Produce quarterly reviews covering commercial performance, product adoption, risks, opportunities and strategic initiatives.

/n

- Ensure CRM records, forecasts and plans remain accurate.

/n /n

- Success Measures/n

/n

- Gross and net revenue retention (%).

/n

- Expansion ARR closed against target.

/n

- Number and outcome of executive business reviews per quarter.

/n

- Reduction in at‐risk/churn‐flagged accounts.

/n /n

- Customer Advocacy & Escalation Management/n

/n

- Commercial escalation point for assigned customers.

/n

- Coordinate internal resources to resolve critical issues.

/n

- Drive satisfaction and reduce churn risk.

/n

- Implement recovery plans for at‐risk accounts.

/n /n





- Internal Stakeholder Management/n

/n

- Work closely with Qualified Services, Customer Success, Support, Product and Sales Leadership.

/n

- Track and deliver customer commitments.

/n

- Advocate for customer requirements internally.

/n /n

- Forecasting & Reporting/n

/n

- Maintain accurate monthly forecasts.

/n

- Report on renewal pipeline, expansion pipeline, churn risk, customer health and strategic activity.

/n /n/n

Essential Skills, Knowledge and Experience

/n

/n

- 5+ years in senior account management or strategic customer success within enterprise software.

/n

- Direct accountability for revenue retention or expansion targets.

/n

- Experience leading commercial negotiations with C‐Level stakeholders.

/n

- Proven ability to build credibility and influence at executive level.

/n

- Track record of growing existing customer revenue.

/n

- Experience managing complex operational environments.

/n

- Solid understanding of competitive vendor landscape.

/n/n

Behavioural Competencies

/n

/n

- Executive presence, comfortable challenging senior executives.

/n

- Commercially astute, able to construct and defend a business case.

/n

- Resilient under pressure, sound judgment, navigating politically sensitive environments.

/n/n

Desirable

/n

/n

- Experience in rental, asset management or related industry software.

/n

- Understanding of digital transformation projects.

/n

- Awareness of AI‐led offerings and ability to position competitively.

/n/n

Company Information

/n

Klipboard is a global, SaaS‐based solutions provider serving wholesalers, distributors, merchants and retailers worldwide. Our hybrid work policy offers flexibility while fostering collaboration.

/n

Equal Opportunities

/n

We are committed to diversity, equity and inclusion. We encourage applicants who do not meet every requirement to apply if they possess the right mindset and transferable skills.

#J-18808-Ljbffr

📌 Senior Account Manager (Brisbane)
🏢 Klipboard
📍 Brisbane