About us

Elevate Psychology Collective is a clinical and forensic psychology clinic committed to providing compassionate, evidence-based mental health services to our community. We believe in creating a welcoming and supportive environment where clients feel valued and cared for from the moment they step through our doors.

Our team of experienced clinical and forensic psychologists are passionate about supporting adolescents and adults in therapy, and offer a range of assessments.

About the role

We are seeking a friendly and organised Receptionist/Administration Assistant to join our team on a casual basis at our Goodwood clinic. This is an excellent chance for someone who thrives in a wellbeing environment and enjoys providing outstanding customer service.

You will be the first point of contact for our clients, playing a crucial role in creating a positive and professional experience.

Key responsibilities

- Greeting clients arriving to EPC, facilitating completion of forms and assessments by clients, and directing access to amenities.
- Responding to client phone calls and emails to the practice.
- Facilitating client payment for services via HICAPS, Tyro, EFTPOS, cash or invoicing.
- Managing psychologists’ calendars and bookings for clients
- Collating and maintaining waitlists for each psychologist, including new client waitlists and cancellation waitlists for ongoing clients
- Corresponding with third parties and stakeholders, including but not limited to NDIS support coordinators and providers, healthcare providers, legal professionals, and government agencies including Department for Child Protection and Department for Correctional Services




- Maintain accurate and up to date records in areas of responsibility and ensure that paper and electronic client and financial files and records are maintained in accordance with organizational and ethical requirements.
- Payment and completing bookkeeping in practice management and accounting software (e.g. Cliniko and Xero).
- Keeping stock of office stationery and supplies including testing forms and materials, placing orders where needed, and restocking of supplies.

What we're looking for

- Previous reception or administrative experience, ideally in a healthcare, medical or legal setting (essential)
- Knowledge of psychology or mental health services, and/or legal systems are highly regarded
- Excellent communication skills with the ability to interact professionally with diverse clients
- Strong organisational and time management abilities
- Ability to take initiative and multi-task during busy periods
- Proficiency with Microsoft suite, Cliniko and Tyro Online
- Discretion and commitment to maintaining confidentiality in a sensitive healthcare environment
- Attention to detail and accuracy in administrative tasks
- Customer service orientation with a genuine desire to help others
- A current Working With Children Check (essential)

Apply now

If you are interested in joining our friendly team, we would love to hear from you. Please submit your CV and a brief cover letter outlining your relevant experience, the selection criteria and why you would be a great fit for this role. Interviews will be conducted as applications are received and we may fill the position before the closing date.

For further enquiries, please contact us at ••••@elevateadelaide.com.au or call us on 04•• ••• 060.

📌 Receptionist/Admin Assistant - Psychology Clinic (Adelaide)
🏢 Elevate Psychology Collective
📍 Adelaide