Founded in 1860, Dowell Windows has been in the building industry for over 165 years in the window manufacturing business. We are proudly Australian owned and operated and continue to strengthen in the residential market. Our goal is to provide sustainable windows to our clients in the building industry at the highest standard.

At Dowell, our values - Care, Resilience, Integrity, Collaboration, and Excellence - are essential in guiding our decision-making, actions and the leadership behaviours we want to encourage.

About the Role:

We have an exciting opportunity for an experienced and highly organised Service Coordinator to join our team at Smithfield. Reporting to the Customer Service Manager NSW, this is a pivotal role responsible for coordinating service technicians and scheduling repair and maintenance work, ensuring service requests are managed efficiently and customers receive timely, high-quality support.

This is a highly technical position that would suit someone with a strong understanding of windows, glazing, carpentry, or the residential building industry. You'll work closely with customers, service technicians, and internal stakeholders to diagnose issues, coordinate service works, and deliver practical solutions.

What We Offer:

Competitive Salary and Flexible Work Environment

Dowell Product Discounts

Ongoing Training and Support

Career Growth and Development Opportunities

Health and Wellness Programs





Employee Recognition Programs - Dowell Values Awards, Service Awards

Your key responsibilities will include, but are not limited to:

Coordinate service and maintenance activities from initial request through to completion

Schedule and allocate service technicians to ensure jobs are completed efficiently

Maintain accurate service records, work orders, and job documentation

Liaise with customers, technicians, subcontractors, and internal teams to coordinate service requirements

Monitor service job progress and provide updates to relevant stakeholders

Support the planning and coordination of resources, materials, and service requirements

Identify opportunities to improve service processes, scheduling efficiency, and operational outcomes

What We’re Looking For:

3+ years’ experience in a Service Coordinator or similar role

Robust product knowledge and technical understanding of windows, glazing, carpentry, or the residential construction industry

Proficient in Microsoft Office (Word, Excel, Outlook)

Strong organisational skills with the ability to manage multiple service requests

Excellent communication and stakeholder management skills

High attention to detail and strong problem-solving abilities

A positive, collaborative, and customer-focused approach

For more information, visit our website: careers/

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📌 Service Coordinator (Cumberland City Council)
🏢 Dowell Windows
📍 Cumberland City Council