Riverstone Partners is seeking a skilled Recovery and Compliance Officer to join our team on a fixed term contract covering maternity leave. This role is based in Waterloo, NSW 2017 and represents a key position within our Recoveries team. As a Recovery and Compliance Officer, you will play a crucial role in ensuring that our organisation maintains the highest standards of recovery operations whilst supporting regulatory compliance. This position is integral to protecting Riverstone Partners' reputation, managing regulatory obligations, and contributing to our risk management framework.

Key responsibilities

- Manage a portfolio of back-end, aged and impaired loan accounts, determining the right recovery strategy including further engagement, default action, litigation or asset/debt sale
- Prepare and issue default and recovery notices in the correct legislative sequence, and undertake skip tracing to secure payment arrangements
- Assess accounts for litigation referral, liaising with external legal counsel on enforcement, possession and caveat matters
- Liaise with receivers, liquidators, administrators, solicitors and other third parties on recovery and mortgagee-in-possession matters
- Assess and respond to hardship applications, and manage AFCA and external dispute resolution matters relating to recovery files
- Support recovery operations by maintaining accurate documentation and ensuring all recovery activities adhere to compliance standards
- Monitor and ensure compliance with relevant regulatory requirements, legislation, and internal policies across assigned business areas
- Conduct compliance reviews and identify potential risks and areas for improvement across recovery and compliance functions
- Liaise with external regulatory bodies and assist in responding to regulatory inquiries and requests for information
- Maintain comprehensive records of recovery processes, compliance activities and regulatory correspondence

What we’re looking for

- Experience in credit,



compliance, risk management, or regulatory roles, preferably within the banking and financial services sector
- Knowledge of financial services regulations and compliance frameworks relevant to Australia
- Experience in recovery operations or debt management is highly desirable
- Excellent attention to detail and the ability to maintain accurate records and documentation
- Strong analytical skills with the ability to identify compliance risks and implement solutions
- Proficiency in Microsoft Office applications and experience with compliance management systems
- Excellent written and verbal communication skills with the ability to clearly articulate compliance matters to diverse stakeholders
- Ability to work independently and as part of a team in a rapid-paced environment

Desirable but not essential

- Relevant qualifications such as a degree in law, business, finance, or compliance
- Professional certifications in compliance, risk management, or related fields

What we offer

Riverstone Partners is committed to supporting our employees with a range of opportunities. We offer competitive remuneration commensurate with experience and a collaborative working environment where your contributions are valued. We are also committed to maintaining a positive workplace culture ensuring all team members feel supported and engaged in their roles.

About us

Riverstone Partners is a respected organisation within the real estate services sector, with a strong commitment to integrity, compliance, and operational excellence. Our mission is to maintain the highest regulatory standards whilst supporting our business objectives, and our values centre on transparency, accountability, and continuous improvement. We pride ourselves on fostering a professional environment where our team members contribute to meaningful work that makes a difference.

Please note that we welcome applications from all qualified candidates and are committed to creating an inclusive recruitment process.

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📌 Recovery and Compliance Officer (Waterloo)
🏢 Riverstone Partners
📍 Waterloo