We are looking for a friendly and capable Help Desk Analyst to join our team and help us deliver great support to our customers. You will be the first point of contact for a wide range of clients, and you will have plenty of opportunity to learn as you go, working alongside experienced engineers who are always happy to share their knowledge.

Day to day, you will log and manage help desk tickets, provide phone support, and get hands on with firewalls, wireless access points, end user devices and other equipment. You will also help out with firewall reviews and broader infrastructure and services reviews, giving you exposure to a wide range of environments and technologies.

We genuinely invest in our people. Our technical team spans everything from Level 1 Help Desk through to Level 3 Specialists and Consultants, and we love seeing people grow with us. If you are keen to build a long-term career in IT, this role offers a clear and supported pathway into a Security Specialist or Systems Engineering position.

About the Role

We are looking for a friendly and capable Help Desk Analyst to join our team and help us deliver outstanding support to our customers. You will be the first point of contact for a wide range of clients, and you will have plenty of opportunity to learn as you go, working alongside experienced engineers who are always happy to share their knowledge.

Day to day, you will log and manage help desk tickets, provide phone support, and get hands on with firewalls, wireless access points, end user devices and other equipment. You will also help out with firewall reviews and broader infrastructure and services reviews, giving you exposure to a wide range of environments and technologies.

We genuinely invest in our people. Our technical team spans everything from Level 1 Help Desk through to Level 3 Specialists and Consultants, and we love seeing people grow with us.



If you are keen to build a long-term career in IT, this role offers a clear and supported pathway into a Security Specialist or Systems Engineering position.

About You

We would love to hear from you if you can bring the following:

- A genuine interest in Information Technology, with at least 2 years' experience, and/or recent completion of a security or IT related course. University degree favored.
- A friendly, can-do approach to customer service, with strong verbal and written communication
- A willingness to learn quickly and follow processes and procedures
- A working understanding of IT security, TCP/IP, switching and internet connectivity
- Some experience with the Microsoft range of products, including Microsoft 365, Server, Desktop OS and applications
- A well organised and detail-oriented approach to ticketing updates and follow-ups
- The right to live and work in Australia

About Hitech Support

Hitech Support is a Sydney based, Australian owned ICT consultancy, proudly serving government, enterprise and corporate clients for close to 30 years. We have worked with local councils since 2002 and now support more than 100 metropolitan and regional councils across the state, alongside some enterprise and corporate customers.

We are a close-knit, down-to-earth team who enjoy what we do and look out for each other. Our clients regularly tell us they value our practical, no-nonsense approach and the way we take the time to properly understand their environment before recommending a solution. We are proud to be ISO 27001 and ISO 9001 certified, with security built into everything we do, and we are just as committed to looking after our staff, with a supportive culture and a genuine focus on work life balance.

You will find us at Norwest Business Park in Bella Vista, and you can reach us on (+61) 02 8883 4*** if you have any questions.

To find out more about us, take a look at www.hitechsupport.com.au.

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📌 Help Desk Analyst (Geehi)
🏢 Hitech Support
📍 Geehi