Administration Assistant - Customer Relationship Office

Contract

1d ago , from Illawarra Mercury Job Board

Full Time | Chatswood | Contract until May 2027

Join Link Wentworth's Customer Relationship Office and play a key role in supporting complaints, feedback and appeals processes that help improve customer experiences and service outcomes.

About the Role

This is a unique administration chance for someone who enjoys combining customer service, investigation, problem-solving and administrative support.

Reporting to the Customer Relationship Manager, you'll support the effective management of customer complaints, appeals and feedback by coordinating information, maintaining accurate records, preparing correspondence and ensuring matters are progressed within required timeframes. You'll work closely with internal teams, customers and external stakeholders to support fair, timely and customer-focused outcomes.

The role is based primarily in the Chatswood office, with travel to other offices as required.

What You'll Do

- Support the administration of complaints, appeals and customer feedback matters
- Gather and collate information, records and documentation to support investigations and resolutions
- Prepare correspondence, file notes and customer communications
- Maintain accurate records and monitor complaint timeframes
- Communicate with customers, advocates and internal stakeholders to obtain information and provide updates
- Respond to customer enquiries and support effective issue resolution
- Coordinate meetings, schedules and administrative activities
- Assist with reporting, data collection and continuous improvement initiatives




- Handle confidential and sensitive information with professionalism and discretion

About You

You are highly organised, customer-focused and detail-oriented, with excellent communication skills and the ability to manage competing priorities. You enjoy working collaboratively, take initiative and are committed to delivering positive customer outcomes.

You Bring

- At least two years' experience in an administration or customer service role
- Strong written and verbal communication skills
- Experience managing customer enquiries, complaints or feedback processes [desirable]
- The ability to prepare professional correspondence and maintain accurate documentation
- Sound judgement and the ability to identify and escalated complex matters
- Strong organisational and time management skills
- Experience working with confidential and sensitive information
- Excellent attention to detail and ability to work in a high-volume environment
- A commitment to customer service excellence and continuous improvement

You Also Have

- Working rights in Australia
- A National Police Check (within 6 months) or willingness to obtain one
- An NDIS Worker Screening Check or willingness to obtain one
- Willingness to meet vaccination requirements
- Ability to travel between Link Wentworth offices as required
- Commitment to social justice, inclusion and Link Wentworth's values

Why Work With Us?

At Link Wentworth, you'll be part of an organisation that is growing, ambitious and deeply committed to improving housing outcomes and customer experiences across NSW.

We Offer:

- A supportive and collaborative workplace culture

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📌 Administration Assistant - Customer Relationship Office (City of Sydney)
🏢 Link Wentworth
📍 City of Sydney