Melitta Professional Coffee Solutions Australia – Sydney CBD NSW

Join Our Team as Senior Service Technician - Help Us Bring Great Coffee to Life

For us, coffee is more than just a drink it’s our passion.

Who We Are

Melitta is a family-owned German company with a rich tradition and a long-term view. Sustainability, reliability and appreciation shape how we think and act every day.

We:

- Focus on quality and long-term success

- Set high standards for our products and ourselves

- Act as a trustworthy, principled, and solution-oriented partner for our customers and stakeholders

If you’re looking for a secure company with strong values and a passion for coffee, this could be your next step.

Your Role:

As our Senior Service Technician, you’ll be a key technical contact for IC… the local organization.

In this role, you will:

- Execute Service orders as received by central planning team.

- Perform Installation and commissioning of coffee machines.

- Perform operator training on the coffee machine and attachments.

- Prepare coffee recipes and machine programming.

- Perform Planned Maintenance on coffee machines.

- Perform Reactive Maintenance.

- Prepare technical reports (customer service report) for each service order.

- Ensures first level support for the local field service.

- Ensures practical training of technicians in the field.

- Technically guidance of technicians including guided visits.

- Ensures best-practice-sharing between technicians.

- Ensures high quality issues to headquarters.

- Supports service initiatives by account managers, customers, service technicians and partners.

- Ensures service concept is maintained in the field.

- Employes train-the-trainer concept.

- Provide recommendations of product improvement.

- Provide clear feedback to customer on reason for service visit.





- Participates After-hours on-call roster.

- Participation in training, conferences, and trade fairs.

- Communicator to ICs team.

About You

- Apprenticeship in mechanical and/or electrical trade.

- Skills in hydraulic, mechanics and electronics.

- Advanced skills in standard computer applications.

- Skills to train others on the job.

- Minimum 3 years’ experience as a service technician.

- Willingness to travel multiple days at a time.

- Customer orientated, friendly, communicative.

Participation in a training course and regular meetings with ICs

- Maintains up to date information about all technical developments.

- Taking part in a regular Senior Technician meeting with ICs

- Taking part in any kind of training update.

What’s in It for You

- Competitive Salary Range 95k - 110k + contributions to your super

- Access to our EAP wellbeing program

- Structured onboarding, support and ongoing training

- Full technical training on Melitta coffee machines and systems

- Fully maintained Mercedes-Benz Vito service vehicle

- Supportive national service team and structured service processes

- Ongoing technical support and development

- Long-term career growth opportunities within the Melitta Group

- Free LinkedIn Learning courses (global partnership)

- Employee discounts on Melitta products

*Please note that any certificate/ qualification must be Australian or be validated in Australia

All applicants are required to provide proof of their Right to Work in Australia.

Melitta is strongly committed to ensuring that all recruitment processes support our commitment to treating everyone fairly, drawing from the widest possible pool of talent that reflects the diversity of our communities and supports our journey in creating an inclusive environment where all employees feel they belong.

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📌 Senior Service Technician (New South Wales)
🏢 Melitta Professional Coffee Solutions Australia
📍 New South Wales