Lead a venue within an award-winning paninoteca — named Time Out's Best Destination Venue in NSW.
About Arno
Arno is a gourmet, Italian-focused deli known for award-winning panini and a loyal, long-standing customer base built on quality — not hype. Named Time Out's Best Destination Venue in NSW, we've spent four years building a reputation worth travelling for — and our Adamstown venue needs the right person to lead it.
The Role
We are seeking an energetic, hands-on Venue Manager to lead our Adamstown venue. You will be the face of the venue, responsible for driving a people-first culture while smashing operational and financial targets. This is a lead-from-the-front role where you'll balance back-of-house efficiency with an exceptional front-of-house guest experience.
Key Responsibilities
- Operations & speed — oversee daily operations to ensure rapid service and consistent food quality through peak rushes.
- Team leadership — recruit, train and mentor a diverse team, fostering a winning culture and strong staff retention.
- Financial performance — control labour costs against real-time sales and keep COGS tight.
- Customer excellence — resolve guest issues on the spot and uphold high brand standards that drive repeat visits.
- Compliance — ensure strict adherence to food safety, WHS and hygiene protocols.
What You Bring
- Proven experience — 2+ years in a management role within QSR, fast-casual or high-volume hospitality.
- Operational grit — calm under pressure, with the ability to make data-driven decisions mid-rush.
- Tech savvy — confident with contemporary cloud POS systems and labour management software.
- Flexibility — available to work a rotating roster including weekends, nights and public holidays.
What's On Offer
- A genuine leadership seat in a growing, quality-first business — not a franchise playbook.
- Working closely with the owner, with real input into how the venue runs.
- The chance to build and shape your own team.
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📌 Venue Manager (New South Wales)
🏢 Arno Deli
📍 New South Wales
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