"A" Players only! We are looking for a take charge, motivated, self-reliant Service & Scheduling Coordinator to join our team. Our expectations are high, ourcultureisbestinclass,andwetakecareofouremployees and customers. You will have ample support, coaching and time to understand and master the various deliverables required.Working with our Senior Leadership team, this role reports directly to the Office Manager with daily access to business owners and leaders.

Theidealcandidateishappywhere they are currentlyemployed butisinterestedinamoreself-directed work environment and responsibility. We would like to hire someone who is interested in a career, not a job, who wants to do the work and be recognized for a job well done. 2-3 years' experience in scheduling is preferred. The role and culture will require you to be very organized, flexible, adaptable, efficient and structured with a commitment to accuracy, deadlines and performance.

The Role

This job entails being fully responsible for the scheduling and monitoring of work issued to our field technicians, to ensure client delivery standards are met in line with contract terms, as well as handling customer service queries.

Thethreemainjobrequirementsare:

- Job Scheduling for effective use of technician time
- External & Internal Customer Service Delivery
- Job Preparation

Among other things, you will be responsible for:

- Client relationships and site information
- Planning to ensure technicians have required stock/equipment for upcoming jobs
- Maintain and Issue Maps for site instructions
- Maintain office-based information registers
- Answering incoming calls
- General office admin tasks as required

Experience and proficiency

Works well in quick-paced environments

Able to manage urgent bookings





About You

As well as your experience and demonstrated skills, we are looking for the below "Core Competencies."

Organization and Planning: Plans, organizes, schedules and budgets in an efficient, productive manner. Focusses on key priorities.

Follow through on commitments: Lives up to verbal and written agreements, regardless of personal cost.

Attention to detail: Does not let important details slip through the cracks or derail a project.

Flexibility/adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.

Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communications, including email.

CommunicationofCulture

If you can commit to and live with these principles, then you’re the kind of person who will be successful and help our company thrive. If you feel this level of accountability is not right for you, that you’re not willing or able to engage with us at this level and take the steps necessary to do what you say you are going to do and be accountable for your actions…. in other words, live "Abovethe Line", then we are not a good fit, and you don’t belong here with us.

We understand that not every person is ready for this level of commitment,



and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following "Above the Line" principles:

Accountability: See It, Own It, Solve It, Do It

Become part of the Solution

Respect for others and their feelings

Act now!

Ask the question: "What else can I do?"

Ask the question: "What coaching do you have for me?... What can I do better?"

Personal ownership

Show others that you care! (This is the most important one)

Do the right thing.

At MRP we are about our employees and their personal & professional development and understand the importance of working in a supportive and positive environment.

Our staff are at the forefront of everything we do, and our customers benefit from our team's can-do attitudes, from our Schedulers, Office Team, Technicians & Sales Team through to our Managing Director.

Our business culture is defined by three Core Values:

Do the right thing.

Be the best you can.

Show others that you care.

Your application will include the following questions:

- How many years' experience do you have as a Scheduling Coordinator?
- How many years' experience do you have with project planning and scheduling?
- How many years' experience do you have as a Scheduler?
- Which of the following statements best describes your right to work in Australia?
- Which of the following Customer Relationship Management (CRM) systems do you have experience using?
- Do you have customer service experience?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?

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📌 Service & Scheduling Coordinator (Western Australia)
🏢 Maxwell Robinson & Phelps
📍 Western Australia