Complex customer service role in, ideal for someone with manufacturing or building industry experience.Northmeadlocation.

- Provide a personalised service to purchasers of a premium imported products.
- Work in customer service within the supply chain function. Supportive team, excellent job security and culture.
- $85K plus 10% annual bonus, superannuation and onsite parking.

Complex customer service role in, ideal for someone with manufacturing or building industry experience.Northmeadlocation.

- Provide a personalised service to purchasers of a premium imported products.
- Work in customer service within the supply chain function. Supportive team, excellent job security and culture.
- $85K plus 10% annual bonus, superannuation and onsite parking.

Our client

A global market leader, renowned for its quality products and high end finishes, offers a collaborative, people-first culture and strong job security.

The role

Join a close-knit customer service team supporting customers across Australia and New Zealand. This role focuses on managing customer sales enquiries, processing orders and providing technical spare parts support to ensure a seamless customer experience. You’ll work closely with internal teams to resolve queries, build product knowledge and support day-to-day operations within a collaborative environment.

The responsibilities

Your new role involves:





- Managing customer enquiries via EDI, phone and email working with one other Customer Service Coordinator within the broader supply chain function.
- Processing sales orders and coordinating with internal teams to ensure smooth fulfilment.
- Providing technical product and spare parts support, helping customers identify the correct solutions.
- With support from the team, build product knowledge to confidently interpret technical information and troubleshoot queries.
- Support warranty, returns and after-sales enquiries.
- Maintain accurate customer records and order information within MS Dynamics and other internal systems.

The candidate

- Be a technically-minded customer service professional with experience supporting customers in a product-based, manufacturing, trade or technical environment.
- Have experience in a customer service role where you have been required to resolve customer and product queries.
- Have a positive, proactive attitude with the ability to work collaboratively within a small team and build solid product knowledge.

The rewards

Our client is offering $85K plus a 10% annual bonus, superannuation and parking at the door. You will enjoy autonomy to manage your clients and products without close supervision and there is no overtime in the role.

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