Customer Service & Team Administration Officer

- Provide reception, administration and responsive customer service support
- Perm, full-time opportunity with competitive salary and salary packaging

Community Housing Limited is seeking a Customer Service & Team Administration Officer to provide welcoming front desk service, responsive customer support and accurate administrative assistance to CHL operations. This role supports operational and asset management teams to deliver high quality services to customers, tenants, contractors and stakeholders.

This is a full-time permanent position based in our Port Macquarie Office. It offers a competitive salary, salary packaging and the opportunity to be part of a supportive team committed to delivering quality services and positive housing outcomes.

What you'll do

As the Customer Service & Team Administration Officer, you will be the first point of contact for many customers and visitors, providing reception services and practical administrative support across office, maintenance and property-related activities.

Day to day, you will:

- Provide a welcoming front desk service and undertake general office and reception duties.
- Respond to customer queries professionally and liaise with colleagues across CHL to resolve enquiries.
- Maintain a working knowledge of CHL services and relevant partner agency supports.
- Distribute work orders to contractors and follow up to support timely service delivery.
- Process and monitor invoices and purchase orders accurately.
- Contribute to projects and provide additional appropriate support to the wider team and organisation.
- Ensure tasks and activities comply with WHS legislation, relevant state requirements and CHL health and safety policies, procedures and directions.

What You'll Bring

- Minimum two years’ experience in a fast-paced customer service environment.




- Strong reception, administration and data entry skills, with a high level of accuracy and attention to detail.
- Confident communication skills and the ability to respond to customers, colleagues and contractors in a professional and respectful manner.
- Ability to manage competing priorities in a busy office environment.
- Commitment to the right of every person to good quality housing and a sense of belonging.

Appointments are subject to satisfactory pre-employment checks, including Police and Working with Children Checks. All pre-employment checks will be arranged during onboarding.

Why Join Us?

Be part of a purpose driven organisation making a real difference. We offer:

- Work in a cooperative, supportive team environment
- Opportunities for professional development
- One day off a year as 'You Day' to celebrate you
- Great salary + Super + Salary Packaging (increase your take home pay!)

About CHL

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds.?CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

Ready to make an impact?

If you're ready to bring your customer service and administration skills to a role that supports quality housing services and positive customer experiences, we’d love to hear from you.

For a confidential conversation about the position, please contact the Responsive Maintenance Coordinator, Jess Scoins, on ***********@chl.org.au.

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📌 Customer Service & Team Administration Officer (Port Macquarie)
🏢 Community Housing
📍 Port Macquarie