Job Type: Permanent position | Full time position

Job Description

As a Solutions Engineer, you will manage the technical and product relationship during sales cycles, serving as a trusted advisor throughout the sales cycle. In this highly consultative role, you will act as a diagnostic expert who effectively bridges the gap between a prospect's technical challenges and their overarching business objectives. By blending deep technical fluency with sophisticated, persona-based storytelling, you will secure technical validation and stakeholder alignment, directly accelerating revenue growth, expanding deal sizes, and increasing sales velocity.

Key Responsibilities

- 1. Solution Demonstration & Value Communication: Build and maintain highly tailored solution presentations. Deliver smart, data-driven insights and strategic recommendations that clearly link product capabilities to executive outcomes. Utilise structured demonstration frameworks (such as "Tell-Show-Tell") to translate complex technical specs into tangible human benefits.
- 2. Product Knowledge & Technical Expertise: Maintain an inside-out understanding of core product features, setup, implementation nuances, and feature-to-value mapping. Leverage a strong understanding of web architecture foundations, including the DOM, HTML, CSS, JavaScript, APIs, and modern edge/performance technologies. Embrace modern developer productivity tools and AI-assisted workflows to optimize daily workflows.
- 3. RFP/Security & Documentation Management: Lead end-to-end pre-sales document workflows with minimal internal support. Confidently navigate and manage complex RFI/RFP processes, security assessments, and technical requirements.
- 4. Customer Engagement & Relationship Building: Act as the technical voice and trusted advisor in high-level discussions with engineering, management, and executive stakeholders. Demonstrate the value, technical feasibility, and long-term credibility of our platform to build lasting champion relationships.
- 5.



Sales Process & Effectiveness: Partner closely with the Account Executive (AE) team to qualify opportunities, align on deal strategies, and handle product objections constructively. Liaise with internal stakeholders and clients to ensure a clean, seamless handoff from pre-sales to client implementation teams for rapid time-to-value.
- 6. Additional Initiatives:
- Competitive Intelligence: Actively share industry trends and competitor points of failure to help the team successfully bypass landmines and position our core differentiators.
- Enablement: Collaborate with Product Marketing Management (PMM) to deliver concise, product education sessions to keep the sales team sharp.
- Product GTM feedback: Provide direct feedback to product development teams and assist with product Go-To-Market strategies.
- Evangelisation: Act as a brand champion by participating in industry webinars, partner events, and community building initiatives.

Skills & Experience Requirements

Experience: 5+ years of proven experience in pre-sales engineering or technical services within a SaaS environment, with a track record of supporting complex enterprise clients. Technical Foundations: Strong grasp of front-end web technologies (HTML, CSS, JavaScript, APIs), web architectures (SPA, CDNs), and the broader data/analytics ecosystem.

Effective Communication: Superb written and verbal communication skills, with the ability to confidently tailor narratives for different audiences - ranging from developer control to marketer agility. Cross-Functional Collaboration: A natural team player who builds strong partnerships across Sales, Product, Marketing, and Customer Success teams. Coachability & Continuous Learning: A proactive growth mindset with an eagerness to master evolving platform features and adopt updated pre-sales playbooks.

Analytical & Process Management: Excellent problem-solving skills to diagnose root pains, paired with strong time management skills to respect and execute internal rules of engagement.

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📌 Solutions Engineer (New South Wales)
🏢 The Polyglot Group
📍 New South Wales