Ethnic Communities Council of Queensland – West End QLD

West End, Brisbane
Full-time – 38 hours per week
This role includes compulsory work outside normal business hours, weekend work, and travel.

Manager – Multicultural Partners

West End, Brisbane
Full-time – 38 hours per week
This role includes compulsory work outside normal business hours, weekend work, and travel.

As Manager – Multicultural Partners, you will provide strategic and operational leadership to a statewide program that promotes culturally inclusive aged care services and supports older CALD Australians and their families.

You will oversee program delivery, manage stakeholder relationships, coordinate reporting obligations, support business growth opportunities, and ensure the program continues to deliver high-quality outcomes aligned with funding agreements and ECCQ’s strategic priorities.

This role manages a team of three direct reports and plays a key role in strengthening ECCQ’s profile and impact within the aged care sector.

Key Responsibilities

Program Leadership & Delivery

- Lead and coordinate the statewide delivery of the Multicultural Partners program.
- Develop and implement annual work plans aligned with funding agreements.
- Oversee the development and quality assurance of training programs, resources, community information sessions, and promotional materials.
- Monitor program performance and ensure achievement of contractual outcomes.
- Identify funding, partnership, and growth opportunities.

Stakeholder Engagement & Advocacy

- Represent ECCQ at forums, consultations, conferences, and sector networks.
- Maintain robust relationships with aged care providers, multicultural communities, government agencies, and industry stakeholders.
- Monitor aged care policy developments and identify implications for CALD communities.
- Support ECCQ’s advocacy and peak body functions through sector engagement and policy input.

Leadership & People Management

- Lead, mentor, and support a team of three professionals.
- Foster a positive, high-performing,



and collaborative team culture.
- Conduct performance planning, development discussions, and annual appraisals.
- Provide day-to-day guidance and support to enable team success.

Reporting & Compliance

- Prepare reports for funding bodies and internal stakeholders.
- Manage contractual obligations, reporting deadlines, and funding acquittals.
- Ensure program activities comply with funding agreements and organisational requirements.

Financial & Quality Management

- Manage program budgets and expenditure effectively.
- Support grant development and budget planning initiatives.
- Drive continuous improvement across program delivery, training methodologies, and resource development.
- Promote innovative approaches to community engagement, including social media and digital platforms.

About You

You are a confident leader with strong stakeholder engagement skills and a passion for improving outcomes for multicultural communities.

You bring experience managing programs, people, contracts, and partnerships, together with a sound understanding of the aged care, community services, or not-for-profit sector.

Essential

Qualification in Social Sciences, Public Health, Community Development, Human Services, or a related field, or equivalent professional experience.

Demonstrated experience in:

- Team leadership and people management.
- Managing contracts, projects, or funded programs.
- Stakeholder engagement and partnership development.
- Report writing and performance monitoring.
- Budget management and service delivery coordination.

Excellent communication, relationship-building, and organisational skills.





Strong understanding of cultural diversity and commitment to inclusive service delivery.

Desirable

- Certificate IV in Training and Assessment (TAE).
- Experience in aged care, ageing, advocacy, policy, or multicultural service delivery.
- Experience working within the community, government, or not-for-profit sectors.
- Knowledge of Australia’s aged care system and current reform agenda.

Why Join ECCQ?

- At ECCQ, you’ll join a purpose-driven organisation making a real difference to multicultural communities across Queensland.
- Meaningful work with statewide impact.
- The opportunity to influence policy, practice, and service delivery across the aged care sector.
- Salary packaging benefits available through a not-for-profit organisation.

About ECCQ

Established in 1976, ECCQ has a long and proud history of leading and contributing to the development of Queensland as a successful multicultural society. ECCQ focuses on supporting and advocating for the needs, interests, and contributions of culturally and linguistically diverse communities, while delivering culturally inclusive health services, information, and education.

We believe that everyone, regardless of their background, should be able to participate in and contribute to all aspects of Australian life. ECCQ continues to be a key reference point for ethnic community representation in Queensland and is committed to supporting an inclusive and harmonious society.

ECCQ wholly owns and operates Diversicare, delivering culturally inclusive, community-based and in‑home aged care services, and Berlasco Court, a residential aged care service in Indooroopilly, with a solid focus on culturally appropriate care.

We value a diverse workforce and strive to ensure our workplaces are welcoming and enabling to people of all backgrounds. We encourage applications from people of Aboriginal and/or Torres Strait Islander decent, people from CALD and LGBTQIA+ communities and from people with a disability. Only Shortlisted applicants may be contacted. No agencies please.

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📌 Manager – Multicultural Partners (Queensland)
🏢 Ethnic Communities Council of Queensland
📍 Queensland