At TAL, we’re committed to helping Australians live better lives by protecting what matters most. As Head of Customer Service and Operations, you’ll lead a critical function that supports our Direct and ALSL customers, shaping their experience across a substantial and strategically important portfolio. Through a significant transformation journey, you’ll help create simpler, smarter and more connected customer experiences while fostering a high-performing culture. This is an opportunity to make a lasting impact for customers, employees and the business by helping deliver on TAL’s purpose and future vision.

In this role you will:

- Lead customer service, retention and operations performance across TAL Direct and ALSL, delivering outstanding customer, people and commercial outcomes.




- Drive the ALSL Heritage Transformation and future operating model, creating a simpler, more productive customer experience.
- Shape and execute strategic initiatives that balance business growth, operational excellence and customer needs.
- Improve retention, service and operational performance through continuous optimisation, innovation and digital enablement.
- Build strong partnerships across the business to remove barriers, align stakeholders and accelerate results.
- Develop high-performing leaders and teams, fostering a culture of accountability, engagement and continuous improvement.

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📌 Head of Customer Service and Operations (Queensland)
🏢 Doist
📍 Queensland