Medical Receptionist / Administration Assistant

The Mother Hub is a private women’s health practice in Deakin, providing compassionate, personalised care throughout pregnancy, early parenthood and beyond. Our multidisciplinary team of GPs, midwives, lactation consultants, psychologists and allied health professionals works collaboratively to support women and their families at every stage of their journey. We are seeking a dedicated and organised Medical Receptionist / Administration Assistant to join our healthcare team on a part-time basis. At this point in time approximately 3hrs on a Tuesday, all day Friday, along with the flexibility to cover other team members leave.

Key responsibilities

- Greeting patients in a warm and professional manner, managing check-in procedures and maintaining patient confidentiality
- Answering and directing telephone enquiries, scheduling appointments, and managing the appointment calendar efficiently
- Processing patient registrations, updating medical records, and ensuring accurate documentation of patient information
- Managing patient accounts, processing payments, invoicing and handling administrative billing queries
- Maintaining the reception area to ensure it is clean, welcoming, and well-organised at all times
- Coordinating with clinical staff to facilitate smooth patient flow through the practice
- Preparing patient files, medical records and documents as required by clinicians
- Supporting general administrative tasks including data entry, filing, and correspondence
- Managing basic office supplies and equipment, reporting any issues promptly
- Assisting with reception-related duties including managing enquiries from insurance providers and other healthcare organisations

What we’re looking for

- Previous experience working as a medical receptionist or in a healthcare administration role, or equivalent customer service experience in a professional healthcare setting
- Proficiency with medical practice management software and general computer systems,



including Microsoft Office applications
- Excellent communication skills, both written and verbal, with the ability to interact professionally with patients, staff, and external organisations
- Strong organisational and time management abilities, with the capacity to manage multiple tasks and prioritise effectively
- A friendly, patient and empathetic approach to patient interactions, demonstrating genuine care and professionalism
- Attention to detail and accuracy in documentation and data entry, understanding the importance of maintaining confidentiality and privacy
- Ability to work independently and as part of a collaborative team in a busy healthcare environment
- Knowledge of medical terminology and healthcare practices, or willingness to develop this knowledge
- Current understanding of privacy legislation including the Privacy Act and Health Records Act where applicable
- A current Working with Vulnerable People clearance or willingness to obtain one
- A current CPR Certificate

What we offer

The Mother Hub is committed to supporting the wellbeing and professional development of our team members. We offer a cooperative and supportive work environment where your contributions are valued. The satisfaction of working within a healthcare organisation dedicated to providing quality maternal and women's health services. We foster a positive workplace culture that encourages professional growth and provides a welcoming environment for all team members.

About us

The Mother Hub is a healthcare organisation dedicated to providing comprehensive and compassionate maternal and women's health services. We are committed to supporting women and families through their healthcare journey, offering quality medical services in a warm and professional environment. Our team is passionate about delivering exceptional patient care and maintaining the highest standards of healthcare administration. We value professionalism, empathy, and collaboration, and we are committed to creating a workplace where staff feel supported and can thrive in their roles.

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📌 Medical Receptionist / Administration Assistant (Canberra)
🏢 The Mother Hub
📍 Canberra