Advisor (Operational Customer Communications)

Department of Transport and Main Roads QLD – Brisbane QLD

Looking for a communications role where no two days are the same?

Join the Translink Operations Centre (TOC) and work with a team responsible for delivering timely, accurate public transport information to customers across Queensland. You'll work in a fast-paced operational environment, manage real-time communications, collaborate with key stakeholders, and help keep Queensland moving through clear and effective customer messaging.

The Translink Operations Centre (TOC) ensures the smooth operation of South East Queensland's public transport network, monitoring performance and service connectivity 7 days a week. With a focus on peak periods and major events, the TOC uses real-time systems, data analysis and on-the-ground intelligence to quickly identify and assess service disruptions. Working closely with delivery partners, the team coordinates timely, multi-modal responses to minimise disruptions and maintain reliable service for customers.

THE ROLE:

As the Advisor (Operational Customer Communications) within the Translink Operations Centre (TOC), you will oversee the day-to‑day operations of real‑time Communication Coordinators, ensuring effective and timely dissemination of information to enhance public transport communication. You will play a crucial role in maintaining seamless communication channels, promoting efficiency and addressing any real‑time operational challenges to uphold the high standards of service delivery across Queensland's public transport network.

Some of your responsibilities will include:

- Supervise real‑time Communication Coordinators to ensure timely and accurate dissemination of information related to public transport operations.




- Collaborate with relevant stakeholders to coordinate communication efforts and address any operational challenges promptly.
- Monitor and analyse communication processes, identifying areas for improvement and implementing solutions to enhance overall effectiveness.
- Review and approve complex messaging to ensure accuracy, clarity and alignment with organisational standards before dissemination by Communication Coordinators.
- Provide guidance and training to Communication Coordinators, fostering a high‑performance culture and maintaining a cohesive team within the TOC.

Mandatory qualifications and conditions

- The successful applicant may be required to work outside normal business hours to support the 24/7 operational team, including weekends and public holidays.
- Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.

ABOUT YOU:

- Minimum of 3 years of relevant experience in communications, preferably in a public transport or similar operational environment.
- Exceptional written and verbal communication skills.
- Demonstrated ability to collaborate with various stakeholders, including internal teams and external partners.
- Robust attention to detail, especially in reviewing and approving complex messaging to uphold accuracy and reliability.
- Ability to adapt to dynamic and fast‑paced environments, making sound decisions under pressure.

WHY JOIN US:

- 36.25-hour working week
- an Enterprise Bargaining Agreement that provides regular pay increases and other benefits
- generous superannuation of 12.75%
- paid parental leave for eligible employees
- a range of development opportunities including unlimited use of LinkedIn Learning
- access to an Employee Assistance Service + more.

Applications to remain current for 12 months.

Job Ad Reference: QLD/696881/26

Closing Date: Wednesday, 19 August 2026

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📌 Advisor (Operational Customer Communications) (Queensland)
🏢 Department of Transport & Main Roads QLD
📍 Queensland