We are looking for a career-minded Supervisor who can lead our gaming team. This is a great prospect for you to showcase your passion for customer service, provide leadership & utilise your organisational skills.

As our Gaming Supervisor, you will play a key role in maintaining and promoting the vision and values of the Club and effectively engaging and leading the front-line Gaming team to achieve our organisational goals.

Here are the key duties and responsibilities for this role:

- Ensuring the provision of exceptional customer service to our members and guests
- Supervising the Gaming Floor ensuring smooth and efficient operational performance
- Ensuring compliance with the Club's operating policies, practices, and procedures
- Accuracy in cash reconciliation
- Completing all relevant administration tasks
- Managing and coordinating staff in an efficient, effective, and respectful manner

Skills and Experience Required:

- At least two (2)



years' experience in a team leader/supervisory role within the club industry
- Have knowledge and experience of all gaming operations including TAB & KENO
- Confidence with a self-motivating and reliable attitude
- Outstanding people skills with an extremely strong focus on customer service
- Ability to demonstrate leadership qualities in training and motivating a team
- A can-do attitude with an ability to actively look for solutions to customer complaints
- Current RSA & RCG Photo Competency Card
- Availability to work a rotating roster including days, nights, weekends, and public holidays

Desirable but not essential qualifications/experience:

- Diploma in Front Line Management and/or Hospitality
- IGT Club Advantage
- Proficient Understanding of Tiered Loyalty

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📌 GAMING SUPERVISOR (Fairfield)
🏢 Club Marconi
📍 Fairfield