Medical Receptionist

We are seeking a professional, organised and caring Medical Receptionist to join our busy general practice. This front-of-house role is ideal for someone who enjoys working with people, can manage competing priorities, and understands the importance of confidentiality, accuracy and excellent patient service.

Key responsibilities

- Greet patients and visitors in a warm, respectful and qualified manner.
- Answer phone calls, respond to enquiries and direct calls appropriately.
- Manage appointment bookings, cancellations and changes using the practice appointment system.
- Maintain accurate patient records and update personal, Medicare and billing details.
- Process payments, Medicare claims, EFTPOS transactions and invoices in line with practice policy.
- Scan, file and distribute documents, correspondence and clinical information accurately.
- Liaise with doctors, nurses, allied health providers and external organisations as required.




- Maintain patient confidentiality and follow practice policies and procedures at all times.
- Support the smooth running of the reception area and assist with general administration duties.

About you

- Previous medical reception or healthcare administration experience required with a minimum of 3 years' experience.
- Excellent communication skills and a calm, compassionate approach with patients.
- Strong attention to detail and the ability to manage a busy workload.
- Confidence using computers, email and practice management software.
- Ability to work well both independently and as part of a supportive team.
- Understanding of patient confidentiality and professional boundaries.
- Knowledge of Medicare, billing processes and medical terminology will be highly regarded.

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📌 Medical Receptionist - General Practice (Sunshine)
🏢 Eckersley Medical
📍 Sunshine