Shangri-La Sydney, located in The Rocks, is seeking a skilled Service Centre Agent to join our Reservations team. You will deliver exceptional guest service across all touchpoints in a luxury hotel workplace.
You will manage guest requests, incoming calls, and reservations using Opera, Sevenrooms and other front-office systems in a 24/7 operation, ensuring VIPs and dietary needs are accommodated. Flexible shifts are required, and knowledge of local outlets improves guest satisfaction and
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📌 Luxury Reservations & Guest Services Agent (The Rocks)
🏢 Shangri-La Group
📍 The Rocks
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