As a Senior Business Analyst, you will work within a multi-disciplinary Agile environment, collaborating with Product Owners, Salesforce specialists, developers, architects, testers, and business stakeholders to deliver innovative, customer-centric digital solutions.

Key responsibilities

Lead business analysis activities across an Agile delivery team, eliciting, analysing, and documenting business requirements, EPICs, user stories, and acceptance criteria.

Partner with Product Owners, Salesforce specialists, developers, architects, testers, and business stakeholders to ensure solutions meet business objectives and customer needs.

Facilitate workshops, manage stakeholder engagement, and maintain effective communication throughout the project lifecycle.

Trace requirements through to delivery, ensuring quality outcomes, managing risks, dependencies, and supporting successful implementation.

Promote continuous improvement by maintaining project documentation, supporting organisational change,



and driving customer-focused outcomes using Human-Centred Design principles.

Extensive experience as a Senior Business Analyst delivering large-scale digital or technology transformation projects within Agile Scrum environments.

Robust experience writing EPICs, user stories, acceptance criteria, and documenting functional and non-functional business requirements.

Excellent stakeholder management, facilitation, communication, and relationship-building skills across business and technical teams.

Experience working within Human-Centred Design (HCD) environments, applying customer-first thinking to solution design.

Salesforce experience is highly desirable, particularly Salesforce Service Cloud and Grants Management, with the ability to collaborate effectively on solution design and configuration.

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📌 Senior Business Analyst (Parramatta)
🏢 Wirrigan Group
📍 Parramatta