Be the first friendly face on someone's aged care journey!

At Palm Lake Care Toowoomba, we believe belonging and connection are a fundamental right of ageing and you'll be the person who brings that to life from the very first phone call!

We're looking for a dynamic, customer-focussed Customer Experience Support professional to join our vibrant Toowoomba community. If you thrive on building genuine relationships, love turning enquiries into meaningful outcomes, and have a natural gift for making people feel heard then this role is for you.

What you'll be doing

- Being the warm, skilled first point of contact for prospective residents, families and referrers
- Guiding families confidently from that first enquiry through to admission
- Facilitating Resident Care Agreements and supporting documentation with care and precision
- Delivering a genuinely welcoming induction experience and supporting new residents through their critical first 28 days
- Bringing fresh ideas to the table as you'll help us continuously improve how we engage with our community
- Building relationships with referral networks and championing Palm Lake Care's reputation across Toowoomba

What you'll bring

- Proven experience in high-volume client acquisition, relationship-building or sales
- A genuine understanding of and empathy for the needs of older Australians
- Outstanding communication and active listening skills,



with the ability to navigate emotional conversations with warmth and professionalism
- Sharp planning, problem-solving and time management skills
- The drive to set goals and the follow-through to smash them
- A current National Police Check (or willingness to obtain one)

Why Palm Lake Care?

- Be part of a team that genuinely believes people are our priority
- Work in a role where your relationship-building skills directly change lives
- Join a well-established, values-driven aged care provider with a strong reputation across Queensland
- 24/7 free accessto compassionate, confidential support with our Employee Assistance Program (EAP)
- Palm Lake Care Perks– We offer a selection of complimentary beverages, treats, fruits and bites for staff to enjoy

Ready to make a difference?

If you're a natural relationship-builder with the drive to make every family's journey feel personal, we'd love to hear from you.

Our strength lies in the diversity of our people. We actively welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals of all cultural backgrounds, abilities, genders, and life experiences because every perspective makes us a better care community.

All applicants must provide a valid national police check and undergo a pre-employment medical assessment.

Please note, all Palm Lake Care Communities are smoke-free workplaces.

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📌 Customer Experience Support (Toowoomba Regional)
🏢 Palm Lake Resort
📍 Toowoomba Regional