Department of Transport and Main Roads QLD – Buderim QLD

Join our Traffic Management Centre (TMC) team, who are focused on maintaining the efficiency and safety of Queensland's road network. The team performs a range of critical functions including real-time monitoring of the transportation network, identifying and addressing both expected and emergency traffic incidents and communicating important travel information to the public via a variety of methods such as Variable Message Signs, the QLD Traffic website and the 131940 information line.

This is a temporary full-time position until 18 November 2026.

Queensland's Traffic Management Centres improve the efficiency of our road network by providing motorists with informed route choices, maximising the capacity of the road network and maximising the availability of Intelligent Transport System devices.

We also work closely with field operatives and external partners to co-ordinate effective responses to traffic disruptions and manage contract obligations with our service network operations responders.

THE ROLE

As an Operator (Real-time Network Management) in our North Coast team, some of your responsibilities will include:

- Monitor real-time operations of the state-controlled road network and respond to road operational issues through the implementation of operational policies, procedures and processes.
- Provide accurate real-time disruption information to both internal and externalstakeholders including escalation of disruptions on the State controlled network in accordance with Incident Criteria.




- Liaise promptly with stakeholders and service providers to ensure effective responses to planned and unplanned traffic incidents and associated traffic network conditions.
- Process high volumes of telephone enquiries in accordance with operational policies, procedures and processes, and record accurate details in the Incident Management System.

MANDATORY QUALIFICATIONS AND CONDITIONS

- This role requires the employee to be available to undertake shift work on a rotating roster seven days a week.
- Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.

ABOUT YOU

- Ability to maintain relationships with internal and external stakeholders.
- Ability to remain calm under pressure and manage multiple situations simultaneously.
- Ability to plan and organise own work, comply with established procedures and follow directions.
- Effective communication including the ability to communicate with and listen to other staff.
- Ability to work as part of a cohesive and diverse team.
- Well-developed computer skills and the ability to adapt to recent technology and processes.

WHY JOIN US

- A 36.25-hour working week.
- An Enterprise Bargaining Agreement that provides regular pay increases and other benefits.
- Generous superannuation of 12.75%.
- Paid parental leave for eligible employees.
- A range of development opportunities including unlimited use of LinkedIn Learning.
- Access to an Employee Assistance Service + more.

If you are invited to an interview, please bring evidence of your right to work in Australia with you.

Any questions, please reach out to Tony Bougoure on ph: 0408 271 ***.

We'd love to hear from you!

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📌 Operator (Real-time Network Management) (Sunshine)
🏢 Department of Transport & Main Roads QLD
📍 Sunshine