Strong networking skills. Senior technical ownership. Complex enterprise environments.

Emerging IT is looking for an experienced Level 3 Service Desk Engineer with strong hands-on networking and infrastructure experience to join our Technical Support team.

This is a senior technical role supporting a dedicated enterprise environment, where you'll act as an escalation point for complex incidents across networking, Microsoft infrastructure, cloud and virtualisation.

We're looking for someone who can confidently troubleshoot beyond the desktop - someone who understands how enterprise networks operate, can diagnose complex connectivity and infrastructure issues, and is comfortable taking ownership through to resolution.

About the Role

As a Level 3 Engineer, you'll work across a broad enterprise technology environment while providing technical leadership and support to the wider Service Desk team.

You'll be responsible for:

- Owning and resolving complex Level 3 infrastructure and networking incidents
- Troubleshooting LAN/WAN, routing, switching, VLANs, VPNs, wireless and connectivity issues
- Supporting and troubleshooting Cisco, Meraki and Aruba network environments
- Diagnosing firewall and network security issues across technologies such as Fortinet and Palo Alto
- Supporting Microsoft 365, Azure, Entra ID, Active Directory and Windows Server environments
- Supporting VMware and Hyper-V virtualised environments
- Performing root cause analysis and identifying long-term solutions to recurring issues
- Working with vendors, internal technical teams and client stakeholders on complex incidents
- Supporting infrastructure upgrades, network changes and project work
- Mentoring Level 1 and Level 2 engineers and assisting with technical escalations

What We're Looking For

You'll be an experienced Level 3 engineer with a strong infrastructure background and genuine hands-on networking capability.

Ideally, you'll bring:

- 5+ years' experience within an MSP or complex enterprise IT environment




- Demonstrated experience working at Level 3 or as a senior technical escalation point
- Strong hands-on networking experience across Cisco, Meraki and/or Aruba
- Solid knowledge of routing, switching, VLANs, TCP/IP, DNS, DHCP, LAN/WAN and VPN technologies
- Experience troubleshooting firewalls and complex network connectivity issues
- Strong Microsoft infrastructure experience across Microsoft 365, Azure, Entra ID, Active Directory and Windows Server
- Experience with VMware and/or Hyper-V
- Strong troubleshooting and root cause analysis skills
- Excellent communication skills and the confidence to engage directly with technical and non-technical stakeholders
- Experience mentoring junior engineers and sharing technical knowledge

Highly Regarded

Certifications aren't everything, but qualifications such as the following will be highly regarded:

- CCNA or CCNP
- Fortinet or Palo Alto certifications
- VMware VCP
- ITIL Foundation

Why Emerging IT?

At Emerging IT, our engineers aren't simply measured by how quickly they close tickets. We value technical depth, ownership, continuous improvement and exceptional customer service.

You'll have the prospect to:

- Work within a complex enterprise technology environment
- Take ownership of challenging Level 3 incidents
- Develop your networking and infrastructure expertise
- Work alongside experienced technical professionals
- Receive support for ongoing training and certifications
- Enjoy hybrid working arrangements
- Build your career within a growing Australian MSP
- Be part of a collaborative and supportive team culture

About Emerging IT

Emerging IT is an Australian Managed Service Provider focused on making technology simpler, smarter and more human.

For over 20 years, we've partnered with organisations across Australia to deliver high-quality IT solutions backed by strong engineering capability, exceptional service and real accountability.

Ready for Your Next Challenge?

If you're an experienced Level 3 Engineer who is equally comfortable troubleshooting a complex network issue as you are working within a Microsoft infrastructure environment, we'd love to hear from you.

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📌 Level 3 Service Desk Engineer – Infrastructure & Networking (New South Wales)
🏢 Emerging IT
📍 New South Wales