Maintenance Coordinator – make a real impact!

BHC is an independent, not-for-profit developer, owner and manager of affordable and community housing. We provide affordable housing to vulnerable members of the community and have a clear growth mindset – we like to push the envelope and are working to significantly grow the provision of affordable housing to meet the real community need. We are a purpose-driven team committed to creating real, lasting impact through safe, affordable, and high-quality housing. Since our inception, we’ve been at the forefront of affordable housing innovation in Queensland, delivering thoughtfully designed homes that empower individuals and families to thrive.

We believe that everyone deserves a place to call home – and a home is not just a roof over their head, but a foundation for stability, dignity, and opportunity. This belief is at the core of everything we do at BHC. It guides how we design our homes, how we support our residents, and how we work together as a team. This is rare and exciting opportunity to join us on that journey, to undertake meaningful work, and contribute to making a big difference!

A permanent opportunity presents as BHC’s Maintenance Coordinator for you to use your experience to make a difference as part of a growing Facilities/Asset Management team in a high performing organisation in the non-profit sector. This role offers an opportunity to join the Company at a very exciting time as we work to deliver on our two strategic goals of ‘Growing the supply of affordable housing’ and ‘Supporting residents and communities to thrive’.

The position is based in central Brisbane within easy walking distance from Central Station at BHC’s modern offices at 333 Ann Street.

As a contemporary organisation that genuinely values the employee experience, we offer staff the option to work from home up to 2 days per week if desired.

Reporting to the Asset Manager, the Maintenance Coordinator is responsible for managing reactive maintenance requests and serving as the primary contact for both residents and internal stakeholders across the portfolio. This role ensures timely, efficient, and effective resolution of maintenance issues while maintaining high levels of resident satisfaction and compliance with organisational and building standards.

The role is part of a dynamic Facilities/Asset management team of currently 11 team members plus Caretakers, that works closely with BHC’s Tenancy Team (Property Managers) and other teams across the business.

The Role

The role requires demonstrated working knowledge of most of the following key competencies, and the desire and ability to learn from others:

Resident and Stakeholder Communication:





Serve as the primary liaison for internal stakeholders regarding reactive maintenance during active tenancies, utilising our asset management system and other electronic communications as required.

Act as the main point of contact for all maintenance inquiries from residents primarily via phone on the BHC Resident Care Hub, and email.

Coordination and Execution of Maintenance:

Coordinate requests to achieve a suitable outcome through troubleshooting and triaging requests and determining appropriate courses of action for maintenance issues.

Allocate correct priorities, select appropriate trade types and contractors, and issue purchase orders Seek technical support and advice as required.

Process and follow up scheduled maintenance activates.

Follow up with stakeholders to ensure resolution and satisfaction.

Escalation and Resolution:

Work through any tenancy-related issues in collaboration with the Housing Team.

Ensure compliance with timelines and process invoices within delegated authority.

Escalate complex or costly maintenance issues to the Facilities Manager/Coordinator.

Conduct virtual audits of completed works

Keep file notes current to keep business up to date on actions and outcomes

Perform accurate and timely reports related to Responsive Maintenance

Compile entry notices and organise delivery of notices for Responsive Maintenance.

Defect maintenance requests during the Defects Liability Period for new onboarded properties working with and under instruction from the Asset Manager.

Support and back fill role of the Administrative Coordinator for Assets in event of peak workload, unplanned absences and approved leave.

Keep stakeholders (internal/external) aware of relevant current and emerging issues.

Follow up after-hours maintenance activities delivered by After Hours Service Provider the next working day, including issuing purchase orders and following up on service requests.

Maintain and update listings including contractor, entry codes, escalation protocols, and propose improvements to processes.

For aPosition Description with more information, please visit the Careers section of our website (available soon).

We are seeking an experienced professional that has the skills and capabilities:

Excellent commination and customer service skills

Timely and competent preprocessing of property maintenance works

Maintain high resident satisfaction through effective issue resolution

Efficiently coordinate maintenance requests and select appropriate contractors





Capability to escalation complex issues to Facilities Manager or Housing Team as needed

Coordinate after-hours service provider (call centre) to affectively deliver emergency maintenance activities

Perform general administrative duties, including routine scheduled maintenance, managing emails and maintaining records

Why join our team?

At BHC there is a clear focus on a valuable working culture (including work-life balance, flexible work options) with many staff having worked in the organisation long-term. As a mission-based organisation that provides housing for people on lower incomes, values-based people tend to be drawn to working with BHC.

There are plenty of professional development opportunities (formal and informal), and a strong history of internal promotions and movement across teams. All staff have access to an individual professional development budget of $2,000 every two years. Longevity of tenure is for the same reason staff are attracted to the organisation – because they enjoy making a difference and are given autonomy and ownership.

- All staff have access to an individual professional development budget of $2,000 every two years.
- Staff also have access to generous salary packaging benefits to increase take home pay including $15,900 of your salary tax-free every year, plus $2,650 tax-free that can be put towards holiday accommodation or meals/entertainment; and novated leasing options.
- Discounts at major retailers on groceries, fuel, technology and phone bills to fashion, restaurants and entertainment is also available through our Flare Benefits program to help you save every day with well-known brands.
- Access to pro-rata long service leave is available after 7 years, that is portable within the community services sector.
- You will receive access to a paid ‘wellbeing day’ off each quarter to relax, rebalance and focus on your health and wellbeing; an ex-gratia paid day over Christmas, flexible work arrangements, fortnightly massages and reflexology, social events during work hours, proactive mental health support including workshops, a holistic wellbeing program for staff and their families including nutritional and financial support, legal guidance and counselling, and a market-leading gender-neutral parental leave policy offering up to 14 weeks’ full pay in addition to government paid parental leave to support equality and inclusivity.

The office environment is modern with a culture that reflects our core values of making a difference, working with integrity, supporting each other, working safely, our differences, being accountable and delivering quality, and celebrating achievements.

We invite you to visit BHC’s website to learn more about BHC.

#J-18808-Ljbffr

📌 Maintenance Coordinator – make a real impact! (Brisbane)
🏢 Brisbane Housing
📍 Brisbane